Customize Design -> Fatal error

  • Timeout

    (@farcasterwien)


    9 years, 1 month ago

    since the update when i call the Design -> Customize link in the admin-panel i get an error of
    ——————————-
    require_once(/wp-includes/customize/class-wp-customize-background-image-setting.php): failed to open stream: No such file or directory
    ——————————-

    and cannot do anything. Looking on the server there is really no file called /wp-includes/customize/class-wp-customize-background-image-setting.php but another one called class-wp-customize-background-image-manager.php

    how can this be and where lies the problem?
    any ideas?

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  • Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

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