Customize CreateTicket Form

  • Hi,
    I’d like to customize the form ‘CreateTicket’. I have several dropdown menus lined up vertical. I decreased the width of the dropdown menus to 10%. Now they should be lined up in horizontal with float:left. Unfortunatley this affects all other elements besides the dropdown.
    Can I define IDs for the already existing elements? This would be the easiest way to control the float

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @jens84,

    The ids of the custom fields are generated at the runtime. You will get the ids by inspecting page source.

    Thread Starter jens84

    (@jens84)

    Thx for your reply.
    Getting the ID for custom generated fields is no problem. I have difficulties to get the IDs of the default fields like Status, Priority …

    I’m agree with @jens84 – The div’s from Priority, Category & Attachement at “Create New Ticket” should have an ID to can be customized(floated, background-color, etc) and of course should have the possibility to be set as preselected value(Priority, Category & FAQs Categories).

    Thread Starter jens84

    (@jens84)

    but there are no IDs for the default div’s. How can I correct this?

    Hi there,

    Thank you for your suggestion. We have added this suggestion in our suggestion list. We will give the ids for parent divs of default fields in create ticket and the changes will be available in next update.

Viewing 5 replies - 1 through 5 (of 5 total)
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