• Resolved templemeads

    (@templemeads)


    I am having some trouble with using CF7 to customise the booking form, when the email notification comes through, it’s not picking up the custom fields, it’s just showing the original fields and what the custom fills in is blank, please see screesshots below of a couple of methods I’ve tried (neither works) how I’ve done it using the guidance page. And what the front end form and email looks like

    You can see in the email customer phone and comment (which should be address are blank) alos name of charity isn’t showing.

    Any advise would be welcome!

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author WebbaPlugins

    (@webba-agency)

    Hi,

    I’ll be happy to assist you.

    To customize message sent to admin please edit the following option:

    SETTINGS – Email notifications – Booking confirmation email message:

    Placeholder for custom field consists of the prefix #field_ and field ID. For example: #field_custom-field1, #field_custom-field2.

    If you have any questions, feel free to contact us.

    Thread Starter templemeads

    (@templemeads)

    thanks for this, this is the CF7 set up I have:

    <p><label for="wbk-name">Name (required)</label>[text* wbk-name class:wbk-text id:wbk-name]</p>
    <p><label for="custom-field1">Name of Charity (required)</label>[text* custom-field1 class:wbk-text  id:custom-field1]</p>
    <p><label for="wbk-email">Your Email (required)</label>[text* wbk-email class:wbk-text id:wbk-email]</p>
    <p><label for="custom-field2">Your Phone (required)</label>[text* custom-field2 class:wbk-text  id:custom-field2]</p>
    <p><label for="custom-field3">Address (required)</label>[text* custom-field3 class:wbk-text  id:custom-field3]</p>

    I’ve now added this in the Wbba booking email notifications section under admin email

    Charity Stall Booking 

    #field_wbk-name
    #field_custom-field1
    #field_wbk-email
    #field_custom-field2
    #field_custom-field3

    #add_event_link

    But the email is still coming out the same above with the wrong fields and blank fields. I don’t think it’s using CF7 but rather the default form, even though the CF7 is shoing on the fonr end to the customer.

    Plugin Author WebbaPlugins

    (@webba-agency)

    Please, share the following info:

    1. URL of the page with booking form.
    2. Copy / paste here your message template.
    Thread Starter templemeads

    (@templemeads)

    https://biggleswadetowncouncil.gov.uk/charity-stall-booking/

    <p><label for="wbk-name">Name (required)</label>[text* wbk-name class:wbk-text id:wbk-name]</p>
    <p><label for="custom-field1">Name of Charity (required)</label>[text* custom-field1 class:wbk-text  id:custom-field1]</p>
    <p><label for="wbk-email">Your Email (required)</label>[text* wbk-email class:wbk-text id:wbk-email]</p>
    <p><label for="custom-field2">Your Phone (required)</label>[text* custom-field2 class:wbk-text  id:custom-field2]</p>
    <p><label for="custom-field3">Address (required)</label>[text* custom-field3 class:wbk-text  id:custom-field3]</p>
    Plugin Author WebbaPlugins

    (@webba-agency)

    Please, try this teamplate:

    #customer_name
    #field_custom-field1
    #customer_email
    #field_custom-field2
    #field_custom-field3

    Kindly, let me know if that solved the problem.

    Thread Starter templemeads

    (@templemeads)

    OK great, that’s working now!

    I have two other questions, firstly the booking email is getting triggered before the customer has made payment, is is possible to delay it until after payment has been made?

    Secondly is it possible to not have a booking appointment time? I just want a date.

    Plugin Author WebbaPlugins

    (@webba-agency)

    Perfect!

    1. You need to disable ‘Confirmation notification’ and enable ‘Payment received’ email. This is on the Email notifications section of the Webba SETTINGS page.
    2. Unfortunately, it is not possible – time slots are mandatory in Webba.
    Thread Starter templemeads

    (@templemeads)

    Thanks for this, I’ve disabled ‘Confirmation notification’ and enabled ‘Payment received’ email, however the calendar invite that comes up in the orginal email isn’t coming through to the payment received email.

    Here’s the logic I have, could you advise how to add a calendar invite/link?

    #add_event_link

    #appointment_day
    #appointment_time

    Charity Stall Booking 

    Name: #customer_name
    Name of Charity: #field_custom-field1
    Email: #customer_email
    Your Phone: #field_custom-field2
    Address: #field_custom-field3

    #add_event_link

    I assumed the ‘Customer Google Calendar link’ would add it, but it doesn’t come through like this

    Plugin Author WebbaPlugins

    (@webba-agency)

    Hello,

    Thank you for clarifying.

    The Google calendar widget shown on your screenshot appears in the email when iCal file is attached to the email notification. Unfortunately, in the current version of Webba Booking it is possible to attach iCal file in the confirmation emails. We plan to improve it in the feature, so iCal files will be available for each type of notifcations.

    If you have any other questions or concerns, feel free to ask.

    Thread Starter templemeads

    (@templemeads)

    ok, so in order to have the calendar invite, you need to have both Confirmation notification’ and ‘Payment received’ emails enabled?

    Plugin Author WebbaPlugins

    (@webba-agency)

    In the current version – yes.

    Thread Starter templemeads

    (@templemeads)

    ok thanks!

    Plugin Author WebbaPlugins

    (@webba-agency)

    You are welcome!

Viewing 13 replies - 1 through 13 (of 13 total)
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