Customiser not opening

  • Hi

    I’m having an issue since the latest update where the customizer won’t load and instead goes to a page not found. I’ve narrowed it down to Siteorigin Widget Bundle plugin. Is there a way to fix this?

    Many thanks

    Daniel

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author oceanwp

    (@oceanwp)

    Hello, have you tried to disable all your plugins?

    Thread Starter Daniel Snell

    (@danielpsnell)

    Yes, I narrowed it down to Siteorigin Widget Bundle plugin.

    Thread Starter Daniel Snell

    (@danielpsnell)

    I have now switched to Elementor since this is the recommended plugin. I’ve experience further issues loading Elementor when I have an additional Elementor plugin installed for Elementor widgets.

    I found if I have the ocean extra plugin and Essential Addons for Elementor activated it can’t load the elementor editor. If I disable ocean extra I can get in to edit the page.

    Theme Author oceanwp

    (@oceanwp)

    Hi, what is your PHP version? If it is not PHP 7, upgrade to it and tell me if it solves your issue.

    Thread Starter Daniel Snell

    (@danielpsnell)

    I just upgraded to 7 and unfortunately still having an issue.

    Theme Author oceanwp

    (@oceanwp)

    Hi, can you create a pre-purchase ticket? I will need more information.

Viewing 6 replies - 1 through 6 (of 6 total)
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