Customers trying to cheat somehow

  • Resolved Kumar

    (@kumar314)


    4 years, 8 months ago

    HI,

    I have a woocommerce store with all products listed in USD. whenever a customer makes an order and pays, i get a new order email.

    Recently i noticed that although the product is worth $90, the customer is somehow able to finish the checkout process by paying the amount in some other currency for example 90 RUB instead of $90.

    hence, im having to login to paypal for each order and verify the received amount, which is taking a lot of time.

    • This topic was modified 4 years, 8 months ago by Kumar.
Viewing 4 replies - 1 through 4 (of 4 total)

  • This might be an issue with Paypal and not woocommerce.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    WooCommerce sends to PayPal the amount in the currency set in **WP Admin → WooCommerce → Settings → General**.

    Make sure that is correct. Also, you might want to check with PayPal or try to reproduce the issue yourself to figure out what is causing this.

    Thread Starter Kumar

    (@kumar314)

    @nicolamustone Yes, its already set to USD $ in WooCommerce → Settings → General**.

    I tried to do a checkout using private browser and i was directed to paypal and could see the amount mentioned in USD $. i couldnt login to paypal as seller and buyer account would be same.

    ———————————-
    Here are 2 screenshots of the scam order i received. it shows in USD in backend. however payment was recevied in RUB in Paypal.

    https://ibb.co/SfSgLQb
    https://ibb.co/PZ1WkMJ
    ———————————-

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Thanks for the info.
    Do you have the PayPal Debug Log option selected in **WP Admin → WooCommerce → Settings → Payments → PayPal**?

    If so, please send us a ticket from WooCommerce.com > My Account > Support with details from the log regarding this order. You can find the log at **WP Admin → WooCommerce → Status → Logs** selecting the proper PayPal log from the dropdown on the right.

    If no, please get in touch with PayPal support to see if they have any logs of this payment.

Viewing 4 replies - 1 through 4 (of 4 total)
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