Customers Paying The Difference

  • Resolved birthma

    (@birthma)


    1 year, 5 months ago

    Hi everyone, I’m hoping there is a simple answer to this question that I’ve just overlooked. So, from time to time a customer places an order on our website and pays however later contacts us to tell us that they made a mistake and want something in addition to what they’ve already ordered and paid for. I have found how to do this through the “Add fee” button, however, when the invoice is re-sent to them it does not contain the new line item which effectively explains how the final (remaining) amount is what it is. Is there any way for the invoice to reflect this?

    Edit: being able to add the customer payment page link to the invoice would be good or their account page.

    • This topic was modified 1 year, 5 months ago by birthma.
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  • Hi there @birthma ??

    Welcome to WooCommerce Support. I’d be happy to help you with this.

    Customers Paying The Difference

    As a first step, feel free to check out the documentation section, linked here, on editing or adding order items.

    Additionally, feel free to check out?Edit Order by Customer?extension, as it allows customers to edit placed orders with certain order statuses. It appears to be a great fit for your particular use case.

    Keep in mind, if you want to try our products, you can leverage our 30-day refund policy. In a nutshell, it gives you 30 days to try it out, and if the product doesn’t work the way you need, or you think another product would work better, we are more than happy to offer a full refund.?You’ll find the details of our refund policy here.

    Edit: being able to add the customer payment page link to the invoice would be good or their account page.

    Just to clarify, did you already have a chance to reach out to the support channel of the invoice plugin/functionality developer at your store, or otherwise?

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

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