Customers Not receiving woo mails

  • Resolved homestoreliving

    (@homestoreliving)


    4 months, 1 week ago

    Customers are not receiving any emails generated from WooCommerce, although we see a note indicating the email was sent. On the other hand, administrators are receiving all WooCommerce-related emails. How can I resolve this issue?

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  • Hey there, @homestoreliving! Thanks for contacting us. I’m happy to help you.

    ?On the other hand, administrators are receiving all WooCommerce-related emails.

    When you say the admin are getting all emails, do you mean they are getting the emails normally, as in, getting all the emails they should be getting, or are they also getting emails that were supposed to be sent to the customer?

    Customers are not receiving any emails generated from WooCommerce, although we see a note indicating the email was sent.?

    Can you please install WP Mail Logging plugin and follow the instructions in this guide to check if the emails are in fact being sent or not? ??

    Please let us know how it goes.

    Looking forward to your reply.

    Have a wonderful day!

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