Customer’s email address not syncing to orders

Hi,

We are experiencing an issue with random orders via ClearPay where the customer’s email address isn’t syncing through to the WooCommerce edit order page. The email address does show under the order in my ClearPay portal account. This only happens on random orders. The only thing I can think of is if these customers are paying via the basket page rather than the checkout page? Could this be an issue? The email address is mandatory on our checkout page.