Customers don`t get any emails v 1.8.5

The admin gets a mail but if I cange any status and click the send mail thing, nothing goes out.

That will send email to that customer, not the admin. Can you try to create new Appointment there and set email to your address and mark that send mail field?

Best regards,
Nikola

Hello Nikola thank you very much for the fast answer, first of all.

That will send email to that customer, not the admin.

I know that it has to send the mail to the customer, when I change the status of the appointment. That was the thing which did not work.

Admins get the mail, so it`s not the host or the wordpress system bugging. Only thing that does not go out are those mails that the customers are suppoesed to get.

Could it be a problem with another plugin I installed?

Could it be a problem with another plugin I installed?

I am not sure about that, on other hand I was unable to recreate same problem locally. Sending email to admin is almost the same to that email for customer. Can you see in you PHP error_log is there something?

Best regards,
Nikola

The error_log is empty, also tried to deactivate all other plugins and nothing changes. I ask myself if it could be the theme causing this, did somethign like that ever happened before?

Kind regards,
Atilla

Hi Atilla,
I came accross the same problem. After I made a change to a reservation in the admin area I made sure the checkbox ” was checked. However, no email was sent to the customer.

What I did was dig into the sourcecode and monitor the network request in Chrome Developer Tools. In the network log I noticed that some fields were sent without a value, and my custom form fields did hold a value.

When looking into the source-code (file logic.php) at the method ‘send_status_change_email();’ at line 360 – 410, I discovered that the name of the custom-fields are hard-coded, so the name of the email-field was expected to be called ’email’.
So since I changed the name of my fields to my native language I had written ‘e-mail’ instead of ’email’ and Naam instead of ‘Name’.

Changing the custom form field back to ’email’ worked for me.

Hope this helps…

Best regards,
Jonathan

Hi Jonathan!

I will try it out this weekend and report back. Dank you well!

Atilla