Customers are not automatically added to course

  • Resolved maniokas

    (@maniokas)


    1 year ago

    Hello,

    I have a problem, customers who purchased the course are not automatically added to the course program, everything must be done manually. Maybe I missed something somewhere, is it possible to solve this problem?

    Thanks for the answers and have a nice day!

Viewing 1 replies (of 1 total)
  • jacobstylemixthemes

    (@jacobstylemixthemes)

    Hello,

    Thank you for reaching out with your concern regarding the automatic enrollment of customers into courses after purchase in the MasterStudy LMS. I’m sorry to hear that you’re experiencing this issue, and I understand how important it is for the process to be smooth and automated.

    Normally, in MasterStudy LMS, once a customer purchases a course, they should be automatically enrolled without the need for manual intervention. If this isn’t happening, there could be a few settings or configurations that you need to check:

    1. Payment Gateway Configuration: Ensure that your payment gateway is properly configured and working as expected. Sometimes, if the payment gateway doesn’t communicate the successful transaction back to MasterStudy LMS, the system might not trigger automatic enrollment.
    2. WooCommerce Integration: If you are using WooCommerce for course sales, ensure that the integration between WooCommerce and MasterStudy LMS is properly set up. Any misconfiguration here could lead to issues with enrollment.
    3. Plugin Conflicts: Sometimes, other plugins can conflict with the functionality of MasterStudy LMS. Try deactivating other plugins temporarily to see if the issue resolves. If it does, reactivate them one by one to identify the problematic plugin.
    4. Theme Conflicts: Similar to plugins, themes can also cause conflicts. Test with MasterStudy Starter or a default WordPress theme (like Twenty Twenty-One) to rule out any theme-related issues.
    5. Check for Updates: Ensure that both WordPress and all plugins, including MasterStudy LMS and WooCommerce (if in use), are updated to their latest versions.
    6. Server Logs: Check your server error logs. They might provide more insight into what’s happening when the automatic enrollment process is supposed to trigger.

    Please try these steps and let us know your progress. We’re committed to helping you resolve this issue and ensuring that your course enrollment process runs smoothly and efficiently.

    If you continue to face difficulties or if there is anything else you need assistance with, please don’t hesitate to reach out. We’re here to support you.

    Wishing you a pleasant day ahead!

    Best regards,

    Jacob, Suppport Team

Viewing 1 replies (of 1 total)
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