Tracking Status Issue

  • Resolved sandman1977

    (@sandman1977)


    3 years, 11 months ago

    Hi there,
    I am writing in regards of the following:
    Is there a way, that the plugin sends a shipping confirmation email to customer, when the order status is ORDER SHIPPED, without enabling the option to rename the status as COMPLETED? If unchecked, plugin does not send a tracking info email to the customer…If enabled – it is OK
    BUT
    I am using another plugin, which traces the order process and has 4 visual statuses : processing, approved, shipped and delivered, as delivered is displayed when order status is marked as Completed on the admin side.

    When marking the order as Shipped in Advanced Shipment Tracking (with renaming option enabled) it automatically fetches order as complete and it is visualized to the customer dashboard as Delivered…
    See https://prnt.sc/11byw4k for reference
    Desperately need help? Please?

    • This topic was modified 3 years, 11 months ago by sandman1977.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, you’ll can use the completed order status and not do the rename. I am not sure which plugin you use but we offer TrackShip which does the automatic tracking that works out of the box so if you need any customizations, I suggest to discuss it with the other plugin developer.

    Thread Starter sandman1977

    (@sandman1977)

    Hi,
    Track ship is not an option for me. Client wanted exactly this type of visual of the whole order process, not shipment tracking only.

    Anyway. Problem stays the same. Advanced Shipment Tracking does not send a tracking info email to customer…

    Tried everything – still after order marked Shipped, customer does NOT receive an email with tracking information.
    Settings are as follow – ref. to:
    – https://prnt.sc/11dom7e
    – https://prnt.sc/11donxi
    There is no info in the email template either:
    – https://prnt.sc/11dourx

    The only feature working is the Track button in the Order View in customer Account Dashboard :
    – https://prnt.sc/11dp0uu
    – https://prnt.sc/11dp7iw

    Any Ideas how to solve that?
    Getting desperate. I need your help.
    Please, advise.

    Plugin Author Zorem

    (@zorem)

    Ok, so you will need to contact the other plugins, we can’t support other plugins..

    Thread Starter sandman1977

    (@sandman1977)

    Hi, the problem is not with the other plugin.It has no option to trach shipping, it is just a graphic progress bar on the customer account page. To be sure about any conflict I disabled it and flushed all caches. Nothing changed.
    The tracking is supposed to be managed with Advanced Shipment Tracking for WooCommerce.
    This is your plugin, right?

    Plugin Author Zorem

    (@zorem)

    In the AST settings, you got the option to choose on which order status emails to add the tracking info widget.

    Thread Starter sandman1977

    (@sandman1977)

    Hi,
    These arethe settings I have made. https://prnt.sc/11ffg8a
    Correct?

    Thread Starter sandman1977

    (@sandman1977)

    This option is checked as well.
    https://prnt.sc/11ffl9q

    Plugin Author Zorem

    (@zorem)

    This is the Partially Shipped custom order status email. Please check the option as to display tracking info on the General Settings.

    Thread Starter sandman1977

    (@sandman1977)

    It is checked.
    https://prnt.sc/11i0f4y
    Are these the correct settings?

    Thread Starter sandman1977

    (@sandman1977)

    Info and order status on admin : https://prnt.sc/11i0jg1
    Preview: Track shipment – https://prnt.sc/11i0nim

    Everything works fine except that email is not sent to customer.

    If you are sure that these settings should work and AST should send tracking info email,
    is it OK for you to have Admin access and check why this problem occurs?

    Thread Starter sandman1977

    (@sandman1977)

    Hello? Any suggestions, please?
    Looking forward to your reply.
    Thanks,

    Regards

    Plugin Author Zorem

    (@zorem)

    After you add the tracking info to order and save (in the Shipment tracking panel), you should change the order status to your custom status and save the order.

Viewing 12 replies - 1 through 12 (of 12 total)
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