Customer Support Doesn’t Respond to Request from PPOM Pro User

What is the response turnaround time on requests for support? My client emailed support on 4/15/2024 and we’ve had zero response.

Currently the plugin does not display at all in his theme, although it used to work. Test page here on our staging site: https://staging.scgarageworks.com/product/2005-2013-zr1-z06-c6-corvette-carbon-fiber-custom-steering-wheel/

Switching to another theme works. What do we need to add to our current theme to ensure that the functionality works as expected?

Rolled back all the way to 32.0.9 with no luck

The page I need help with: [log in to see the link]