Customer support?

We had a problem with the plugin and I’ve been trying for weeks to get ahold of customer support. I sent two emails through their web site. I’ve tried tweeting at them on Twitter. I’ve tried Facebook. I’ve tried looking up any sort of phone number, even a sales office – nothing!

I know that they are still in business, because they are adding new content to their social media platforms. I guess once you have a problem there is no one to help you and you are on your own.