Customer Service – suggested update

I suggested an update (ability to direct link to the pdf with a shortcode). They immediately replied that this was a good idea, and that they’d add it to their production schedule.
A couple of months later, I emailed to ask if it was in the works. They emailed me a beta version that included the feature, and it works great.
The installation didn’t go as planned (one file didn’t upload correctly from my computer), and Bannersky offered to log onto my ftp directly if I wasn’t comfortable uploading on my own.
GREAT service, and I love the new feature!