Customer refund button missing!

  • Resolved khappamj

    (@khappamj)


    2 years, 8 months ago

    I see the customer should have a button close to the “View” button in their parchased product page to request for a refund.
    Well, this button is missing, why?
    Many many thanks in advance
    ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @khappamj

    The refund functionality is unavailable in the free version of Dokan. Although, we are not allowed to discuss anything related to commercial products here in this forum. To know more, you can take a look at the Forum Guidelines.

    However, you can contact the Dokan team through their official Support Channel for further discussion.

    Thanks!

    Thread Starter khappamj

    (@khappamj)

    Hi Tanvir
    that’s strange because I have the abolity to set for a refund but I cant see the button as shown in the video in your official website
    so should I set something in Woocommerce or Dokan settings?
    Many thanks
    I sent a message t the support too
    ??

    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @khappamj

    As I have mentioned earlier, according to the Forum Guidelines we are not allowed to discuss anything related to commercial products here in this forum.

    However, if you have already contacted the Dokan team through their official Support Channel then they will get back to you soon.

    Thanks for understanding.

    Cheers!

    Hi @khappamj,

    As @tanvirh mentioned, the Refund is a premium of the Dokan plugin, and as per the www.remarpro.com guidelines, commercial products are not supported here.

    So, I am going to mark this topic as resolved.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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