Customer Payment Page doesn’t show Billing and Shipping Info

Hi there,

Kindly provide us with some screenshots. This will help us understand the issue better, and we can provide you with further guidance.

You can use https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks.

Hi Mirko,

Thank you for your reply, below is the screenshot.
https://snipboard.io/0UysqL.jpg
The billing and shipping addresses are not showing although I have entered them in the backend.

Below is the system report as requested:

### WordPress Environment ###

WordPress address (URL): https://fcportfolios.com
Site address (URL): https://fcportfolios.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: ? 5.7.3 - There is a newer version of WordPress available (5.8.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.24
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.35
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: wpfc_
Total Database Size: 122.05MB
Database Data Size: 95.02MB
Database Index Size: 27.03MB
wpfc_woocommerce_sessions: Data: 0.27MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_order_items: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wpfc_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.23MB + Engine MyISAM
wpfc_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_actionscheduler_actions: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wpfc_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_actionscheduler_logs: Data: 0.16MB + Index: 0.13MB + Engine MyISAM
wpfc_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_comments: Data: 0.11MB + Index: 0.06MB + Engine MyISAM
wpfc_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_gglcptch_whitelist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpfc_itsec_bans: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_itsec_distributed_storage: Data: 20.66MB + Index: 0.00MB + Engine MyISAM
wpfc_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_itsec_lockouts: Data: 0.17MB + Index: 0.03MB + Engine MyISAM
wpfc_itsec_logs: Data: 7.47MB + Index: 0.14MB + Engine MyISAM
wpfc_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_itsec_temp: Data: 0.65MB + Index: 0.66MB + Engine MyISAM
wpfc_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wpfc_mailchimp_jobs: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpfc_options: Data: 9.77MB + Index: 0.28MB + Engine MyISAM
wpfc_postmeta: Data: 30.60MB + Index: 17.90MB + Engine MyISAM
wpfc_posts: Data: 7.07MB + Index: 1.34MB + Engine MyISAM
wpfc_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_redirection_404: Data: 0.60MB + Index: 0.10MB + Engine MyISAM
wpfc_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_redirection_items: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpfc_redirection_logs: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
wpfc_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_termmeta: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wpfc_terms: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpfc_term_relationships: Data: 0.85MB + Index: 1.82MB + Engine MyISAM
wpfc_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpfc_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_usermeta: Data: 0.75MB + Index: 0.40MB + Engine MyISAM
wpfc_users: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wpfc_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wcuf_upload_sessions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpfc_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpfc_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpfc_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wc_order_product_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpfc_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpfc_wc_order_tax_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpfc_wc_product_meta_lookup: Data: 0.81MB + Index: 0.91MB + Engine MyISAM
wpfc_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wt_iew_action_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfc_yoast_indexable: Data: 13.67MB + Index: 1.62MB + Engine MyISAM
wpfc_yoast_indexable_hierarchy: Data: 0.29MB + Index: 0.74MB + Engine MyISAM
wpfc_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfc_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpfc_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpfc_yoast_seo_meta: Data: 0.19MB + Index: 0.19MB + Engine MyISAM

### Post Type Counts ###

acf-field: 58
acf-field-group: 5
attachment: 1825
custom_css: 2
global_product_addon: 18
nav_menu_item: 54
oembed_cache: 11
page: 27
post: 6
product: 351
product_variation: 13469
revision: 95
schema: 3
shop_coupon: 3
shop_order: 202
shop_order_refund: 31
wpcf7_contact_form: 1
wphb_minify_group: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
ELEX WooCommerce Australia Post Shipping With Tracking: by ELEX – 2.5.2
iThemes Security: by iThemes – 7.9.1
Lord of the Files: Enhanced Upload Security: by Blobfolio
LLC – 1.2.9

Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Login/Signup Popup ( Inline Form + Woocommerce ): by XootiX – 2.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
CAOS: by Daan from FFW.Press – 4.1.6
Hummingbird: by WPMU DEV – 3.0.1
Collapse-O-Matic: by twinpictures
baden03 – 1.7.13

Mailchimp for WooCommerce: by Mailchimp – 2.5.2
Redirection: by John Godley – 5.1.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Shortcode Empty Paragraph Fix: by  – 0.2
Simple Lightbox: by Archetyped – 2.8.1
Tracking Code Manager: by IntellyWP – 2.0.2
Transients Manager: by Pippin Williamson – 1.8.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.59.25

WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.1.8
Friendly User Agent for WooCommerce: by Blaze Concepts – 1.2.0
WooCommerce Currency Converter: by WooCommerce – 1.6.25
WooCommerce Stripe Gateway: by WooCommerce – 5.2.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce Product Add-ons: by WooCommerce – 4.1.0 (update to version 4.2.0 is available)
WooCommerce: by Automattic – 5.5.1 (update to version 5.7.1 is available)
Yoast SEO: by Team Yoast – 16.9
Smush Pro: by WPMU DEV – 3.8.8
WPMU DEV Dashboard: by WPMU DEV – 4.11.4

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #23 - /shop/
Cart: #24 - /cart/
Checkout: #25 - /checkout/
My account: #26 - /my-account/
Terms and conditions: #74 - /terms-conditions/

### Theme ###

Name: Squigloo Custom Theme (FCP V2)
Version: 2.0.0
Author URL: https://squigloo.com.au
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: fcpt-au/woocommerce/content-single-product.php
fcpt-au/woocommerce/emails/customer-new-account.php
fcpt-au/woocommerce/single-product/add-to-cart/external.php
fcpt-au/woocommerce/single-product/add-to-cart/simple.php
fcpt-au/woocommerce/single-product/add-to-cart/variable.php
fcpt-au/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
fcpt-au/woocommerce/single-product/add-to-cart/variation.php
fcpt-au/single-product.php

### Action Scheduler ###

Complete: 213
Oldest: 2021-09-06 09:18:01 +1000
Newest: 2021-10-06 16:17:11 +1100

Failed: 1
Oldest: 2020-08-29 11:59:53 +1000
Newest: 2020-08-29 11:59:53 +1000

### Status report information ###

Generated at: 2021-10-07 09:45:53 +11:00

Hi @kyodanny,

Thanks for sharing with us your System Status and a screenshot of the email sent to the customer.

Since you’re using one of our Premium extensions you have access to our support team at WooCommerce.com.

Please contact us at WooCommerce.com > My Account > Support.

You may need to log into your WooCommerce.com account before you can access that page.

Include a link to this forum thread, so that we can keep track of what’s already been done. The information included will help our support team narrow down the issue much quicker.

Thanks!

Thank you Mirko.

I have just submitted a ticket as requested.

Regards,

Shan