Customer payment not detected on my end

  • Resolved beants

    (@beants)


    3 years, 2 months ago

    Hello,

    I have customers performing a succesful payment with confirmation on their side, but on my side no payment attempt is coming in. I contacted stripe which redirected me to you. this is the info they gave me:

    Looking at this sample source (src_1JEfXTK1MsFKllZt1MnXT0Ij), this got canceled since your integration never charged the source and the source has expired within the six hour time period [0].

?

Having said that, since WooCommerce built their integration with Stripe, they’ll be best able to help you with this directly -- we'll need to have them check how they handle this part of their integration:

https://stripe.com/docs/sources/bancontact#charge-request

Just for additional context, the flow here is that, in order for the source object to become chargeable the customer has to authorize the transferral of the funds during the redirect to the payment scheme. With this the funds are deducted from the customer's bank account. At this point the Source object becomes chargeable and must be used within six hours. If a source is not charged within that time, its status is automatically transitioned to canceled and your integration receives a source.canceled webhook. When a source is canceled, the customer’s authenticated payment is refunded automatically—no money is moved into your account.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter beants

    (@beants)

    As a side-note, this only happens to two of my customers as far as I know (other customers with the same payment method don’t have this problem), one of them performed several orders over a period of a few weeks and always had the same issue

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @beants

    Which payment method is this?

    Did you configure the webhook along with the required source.chargeable event?

    Kind regards

    Thread Starter beants

    (@beants)

    Hi,

    The payment method is Bancontact. I didn’t set up a webhook, however other customers have no issues, is this possible? I will set up the webhook now

    • This reply was modified 3 years, 2 months ago by beants.
    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @beants,

    I didn’t set up a webhook, however other customers have no issues, is this possible

    Yes, it’s possible. The webhook is required in order to process local payment methods without issues.

    Kind Regards,

    Thread Starter beants

    (@beants)

    The client in questions placed an order again now that the webhook is set up, the problem is solved, thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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