Customer password reset fails

  • Hello co-workers,

    When a customer has forgotten their password (woocommerce 2.6.12), he obviously can request a new password. But then he gets a new page stating that he must first check a checkbox to say he is not a robot. But there is no such checkbox for in this regard. Resetting can not go on so …
    Who can help me? Thank you very much.

    Sincerely,
    Amice

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