Customer Order-Pay Page Incomplete Payments/Failingq

  • Resolved stincebuilt

    (@stincebuilt)


    1 year, 7 months ago

    We are now sending custom quotes/orders via creating a Order page, assigning to the customer, then hitting the trigger email to customer in the woocommerece options.

    The customer is receiving email, logging in, and then proceeding to pay with credit card and It’s not sending the Transaction through – it’s coming into my stripe dashboard as Incomplete, but saying Failed on Woocommerce’s end.

    Is an API not being called up on the Customer Order page?

    (Page link example: stincebuilt.com/checkout/order-pay/28663/?pay_for_order=true&key=wc_order_IGHwYWo62pOhK)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @stincebuilt

    If the order shows as failed in WooCommerce what do the order notes say about the reason for the failed order? There should be order notes if the order failed as a result of the Stripe plugin.

    Is this for a card payment or another payment method?

    Kind Regards,

    Thread Starter stincebuilt

    (@stincebuilt)

    Hey Payment Plugins!

    The only note we see in woocommerece is “Order status changed from Pending payment to Failed.”

    I believe the customer just sees “Payment Processing Failed”

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @stincebuilt

    Anytime this plugin processes a payment and it fails, it will add order notes to the order indicating the reason for the failure. That lack of order notes would indicate the order is being set to failed before the Stripe plugin is called.

    If you navigate to stripe.com > developers > logs are there any logs that show the payment attempt failed? If so what do the logs say?

    Are you using any other Stripe plugins at the same time as our plugin?

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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