Customer Number / Order ID

  • Resolved liam22

    (@liam22)


    3 years, 6 months ago

    The PayPal statements in CSV format would reference the Item ID as the WooCommerce order number. This new version, PayPal Payments removes this functionality and replaces the Item ID with the Product ID. Not one entry in the statement actually references the WooCommerce Order Number causing a huge headache for accounts. This is particularly disastrous on PayPal accounts that receive transactions from Multiple websites.

    Have you got plans to fix/reinstate the normal behaviour?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @liam22

    thank you for reaching out to us. We think this could be related to a change that was made in order to use the order number instead of the internal post id when creating the invoice number. We want to further investigate this issue, so would like to ask you to open a service desk ticket with us. Instruction to do this, you can find here: https://paypal.inpsyde.com/docs/request-support/

    Let us know if that is ok with you.

    Kind regards,
    Joost

    @joostvandevijver — please be aware that you are violating the www.remarpro.com Forum Guidelines in asking folks on this forum to contact you / your company elsewhere:

    “Do not post email addresses, ask others to post their email or solicit contacting people off of the forums.”

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @hastibe You are misreading it and stop reporting all of these topics.

    That guideline applies in most cases because there are many people who exploit users. The exception is plugin or theme developers who want to obtain more information that may be sensitive in nature.

    When a plugin or theme developer does that, that is allowed provided they are not using that contact for nefarious purposes such asking for admin or server access.

    In the 5 topics you reported I did not see evidence of that. Just a developer attempting to obtain information that to help a user solve their problem.

    In this case the link to that form is only a request for uploaded data. That is allowed.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 4 replies - 1 through 4 (of 4 total)
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