Customer not received email

  • Resolved jons2s

    (@jons2s)


    3 years, 3 months ago

    Hi,

    I’ve had a customer call to advise they have purchased tickets, and the payment has been processed, but they have not received any email confirmation/email tickets. They were never asked for their email address at the purchase stage and I can’t seem to find anywhere in the Event Ticket setup to request this? My event is next week and I need to be sure my customers are receiving their tickets!

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)

  • I can now confirm that the update released in version 5.3 does resolve the issue, allowing us to sell tickets without requiring users to log in. If the purchaser is NOT logged in, the “get tickets” dialog now prompts them for their Name and the Email address they want the tickets sent to. If they ARE logged in, the dialog goes straight to payment method and the system uses the Name and Email address from their user profile. Perfect. Thanks.

Viewing 16 replies (of 16 total)
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