• Resolved marvin12

    (@marvin12)


    Hello,

    I got many complaints from customers that they get unusual payment declines on my site or when they get redirected to the paymentprocessor because not all data is sent.

    Many try the payment several times, and some can do a payment suddenly after several attempts.

    What can be the issue here?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there @marvin12 ??

    Customer needs several atempts to send payment data through your plugin

    Thanks for reaching out. Happy to help you with this!
    I understand that the WooCommerce Stripe Payment Gateway is utilized as a payment gateway for the site at https://vital-generation.de/ and customers are facing the issue of having to try repeatedly for making a payment with it.

    While browsing the site at https://vital-generation.de/, I’m afraid the Zum Shop button was not leading to the shop page.

    In order to investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then click the Copy for support button.?You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select View and copy and paste them into your reply here.

    Looking forward to hearing from you!

    Thread Starter marvin12

    (@marvin12)

    Hello,

    “While browsing the site at https://vital-generation.de/, I’m afraid the Zum Shop button was not leading to the shop page.”

    Thats not the issue. The issue is at the checkout after the customer clicks purchase.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.vital-generation.de
    Site address (URL): https://www.vital-generation.de
    WC Version: 7.1.0
    REST API Version: ? 7.1.0
    WC Blocks Version: ? 8.7.5
    Action Scheduler Version: ? 3.5.3
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1q-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.1.0
    WC Database Prefix: wpt7_
    Datenbank-Gesamtgr??e: 199.92MB
    Datenbank-Datengr??e: 146.03MB
    Datenbank-Indexgr??e: 53.89MB
    wpt7_woocommerce_sessions: Daten: 2.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpt7_woocommerce_order_items: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpt7_woocommerce_order_itemmeta: Daten: 0.20MB + Index: 0.23MB + Engine InnoDB
    wpt7_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpt7_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_actionscheduler_actions: Daten: 20.05MB + Index: 15.56MB + Engine InnoDB
    wpt7_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpt7_actionscheduler_logs: Daten: 1.39MB + Index: 0.77MB + Engine InnoDB
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    wpt7_cartflows_ca_email_templates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpt7_cli_cookie_scan_categories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_cli_cookie_scan_cookies: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_cli_cookie_scan_url: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_cli_scripts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_commentmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wpt7_ewwwio_images: Daten: 0.23MB + Index: 0.07MB + Engine MyISAM
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    wpt7_e_submissions_values: Daten: 0.09MB + Index: 0.09MB + Engine InnoDB
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    wpt7_fsq_data: Daten: 0.11MB + Index: 0.02MB + Engine InnoDB
    wpt7_fsq_files: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_fsq_form: Daten: 0.41MB + Index: 0.00MB + Engine InnoDB
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    wpt7_links: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpt7_posts: Daten: 23.77MB + Index: 0.47MB + Engine MyISAM
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    wpt7_rank_math_404_logs: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wpt7_rank_math_analytics_inspections: Daten: 0.13MB + Index: 0.11MB + Engine InnoDB
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    wpt7_rank_math_internal_meta: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
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    wpt7_rank_math_sc_analytics: Daten: 4.27MB + Index: 1.16MB + Engine MyISAM
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    wpt7_termmeta: Daten: 0.03MB + Index: 0.03MB + Engine MyISAM
    wpt7_terms: Daten: 0.03MB + Index: 0.04MB + Engine MyISAM
    wpt7_term_relationships: Daten: 0.02MB + Index: 0.04MB + Engine MyISAM
    wpt7_term_taxonomy: Daten: 0.22MB + Index: 0.02MB + Engine MyISAM
    wpt7_tm_taskmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_tm_tasks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_usermeta: Daten: 0.09MB + Index: 0.05MB + Engine MyISAM
    wpt7_users: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpt7_vi_wad_ali_orders_info: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_vi_wad_error_product_images: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpt7_wc_admin_note_actions: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpt7_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_wc_order_product_lookup: Daten: 0.05MB + Index: 0.06MB + Engine InnoDB
    wpt7_wc_order_stats: Daten: 0.14MB + Index: 0.16MB + Engine InnoDB
    wpt7_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpt7_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wc_zapier_history: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wfblockediplog: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wfblocks7: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpt7_wfconfig: Daten: 0.09MB + Index: 0.00MB + Engine InnoDB
    wpt7_wfcrawlers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wffilechanges: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wffilemods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wfhits: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpt7_wfhoover: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wfissues: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpt7_wfknownfilelist: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wflivetraffichuman: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wflocs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wflogins: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_wfls_2fa_secrets: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_wfls_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wfnotifications: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wfpendingissues: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpt7_wfreversecache: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wfsnipcache: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpt7_wfstatus: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_wftrafficrates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt7_yoast_indexable: Daten: 0.20MB + Index: 0.05MB + Engine InnoDB
    wpt7_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpt7_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt7_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt7_yoast_seo_links: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpt7_yoast_seo_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Daten: 1.52MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    amp_validated_url: 12
    attachment: 881
    cartflows_flow: 2
    cartflows_step: 5
    cookielawinfo: 6
    custom_css: 2
    e-landing-page: 2
    elementor_icons: 1
    elementor_library: 55
    kadence_element: 4
    nav_menu_item: 17
    oembed_cache: 97
    page: 114
    polylang_mo: 1
    post: 45
    product: 11
    product_variation: 20
    pys_event: 1
    revision: 886
    shop_coupon: 35
    shop_order: 1947
    shop_order_refund: 145
    user_request: 1
    vi_wad_draft_product: 3
    web-story: 3
    wpcf7_contact_form: 1
    wpcode: 2
    wp_block: 13
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (24) ###
    
    ActiveCampaign: von ActiveCampaign – 8.1.10
    Code Snippets: von Code Snippets Pro – 3.2.2
    Contact Form 7: von Takayuki Miyoshi – 5.6.4
    Elementor Pro: von Elementor.com – 3.8.2
    Elementor: von Elementor.com – 3.8.1
    Facebook Chat Plugin - Live Chat Plugin for WordPress: von Meta – 2.5
    Goaffpro Affiliate Marketing: von Goaffpro – 2.7.4
    Kadence Blocks - PRO Extension: von Kadence WP – 1.7.19
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: von Kadence WP – 2.4.22
    Kadence Pro - Premium addon for the Kadence Theme: von Kadence WP – 1.0.7
    Kadence Simple Share: von Kadence WP – 1.2.4
    OneSignal Push Notifications: von OneSignal – 2.3.3
    Pinterest für WooCommerce: von WooCommerce – 1.2.6
    PixelYourSite PRO: von PixelYourSite – 9.3.4
    PixelYourSite Super Pack: von PixelYourSite – 3.0.7
    Rank Math SEO: von Rank Math – 1.0.103.1
    Simple Author Box: von WebFactory Ltd – 2.49
    Temporary Login Without Password: von StoreApps – 1.8.1.1
    Trustpilot-reviews: von Trustpilot – 2.5.914
    WooCommerce Cart Abandonment Recovery: von CartFlows Inc – 1.2.20
    WooCommerce Stripe-Gateway: von WooCommerce – 7.0.1
    WooCommerce PayPal Payments: von WooCommerce – 2.0.0
    WooCommerce Zapier: von OM4 Software – 2.3.1
    WooCommerce: von Automattic – 7.1.0
    
    ### Inactive Plugins (11) ###
    
    CookieYes | GDPR Cookie Consent: von CookieYes – 3.0.5
    Facebook for WooCommerce: von Facebook – 3.0.4
    GTM4WP: von Thomas Geiger – 1.16.2
    Kadence Reading Time: von Kadence WP – 1.0.3
    Link Optimizer Lite: von Adam Bard – 1.4.5
    Notification for WooCommerce: von Andy Ha (villatheme.com) – 1.2.10
    SiteGround Optimizer: von SiteGround – 7.2.6
    WooCommerce Google Analytics Integration: von WooCommerce – 1.5.17
    WooCommerce Payments: von Automattic – 5.0.3 (Update auf Version 5.1.2 ist verfügbar)
    WPCode Lite: von WPCode – 2.0.4.2
    WP Crontrol: von John Blackbourn & crontributors – 1.14.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop-Basis: #2470 - /shop/
    Warenkorb: #2471 - /warenkorb/
    Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
    Mein Konto: #2473 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #25 - /agb/
    
    ### Theme ###
    
    Name: Kadence
    Version: 1.1.31
    Author URL: https://www.kadencewp.com/
    Child Theme: ? – Wenn du WooCommerce mit einem Theme
    das du nicht selbst entwickelt hast
    an eigene Bedürfnisse anpasst
    dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: DE
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: ?
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ?
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-12-05 19:10:47 +01:00
    Options: ?
    Notes: 113
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 24
    Oldest: 2022-12-04 00:12:34 +0100
    Newest: 2022-12-04 00:12:34 +0100
    
    Complete: 13.872
    Oldest: 2022-11-05 23:13:37 +0100
    Newest: 2022-12-05 16:18:27 +0100
    
    Failed: 22.583
    Oldest: 2022-04-14 15:43:46 +0200
    Newest: 2022-11-14 14:36:11 +0100
    
    Pending: 13
    Oldest: 2022-12-05 16:28:27 +0100
    Newest: 2022-12-26 01:03:20 +0100
    
    ### WooCommerce Zapier ###
    
    Database Version: ? 14
    Detailed Logging Enabled: No
    Legacy Mode Disabled: ? Yes
    SSL: ? Yes
    REST API Authentication Key(s): ? 0
    Task History Record Count: ? 206
    Deleted Webhook Delivery Count: 206
    
    ### Status report information ###
    
    Generated at: 2022-12-05 16:24:23 +01:00
    
    YES THERE ARE ERRORS 
    
    

    2022-11-06T21:56:03+00:00 CRITICAL Uncaught TypeError: Argument 4 passed to WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\PayUponInvoice::WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\{closure}() must be an instance of WC_Email, bool given, called in /home/customer/www/vital-generation.de/public_html/wp-includes/class-wp-hook.php on line 308 and defined in /home/customer/www/vital-generation.de/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/Gateway/PayUponInvoice/PayUponInvoice.php:286
    Stack trace:
    #0 /home/customer/www/vital-generation.de/public_html/wp-includes/class-wp-hook.php(308): WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\PayUponInvoice->WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\{closure}(Object(Automattic\WooCommerce\Admin\Overrides\Order), false, false, true)
    #1 /home/customer/www/vital-generation.de/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)
    #2 /home/customer/www/vital-generation.de/public_html in /home/customer/www/vital-generation.de/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/Gateway/PayUponInvoice/PayUponInvoice.php in Zeile 286

    2022-11-06T21:56:59+00:00 CRITICAL Uncaught TypeError: Argument 4 passed to WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\PayUponInvoice::WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\{closure}() must be an instance of WC_Email, bool given, called in /home/customer/www/vital-generation.de/public_html/wp-includes/class-wp-hook.php on line 308 and defined in /home/customer/www/vital-generation.de/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/Gateway/PayUponInvoice/PayUponInvoice.php:286
    Stack trace:
    #0 /home/customer/www/vital-generation.de/public_html/wp-includes/class-wp-hook.php(308): WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\PayUponInvoice->WooCommerce\PayPalCommerce\WcGateway\Gateway\PayUponInvoice\{closure}(Object(Automattic\WooCommerce\Admin\Overrides\Order), false, false, true)
    #1 /home/customer/www/vital-generation.de/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)
    #2 /home/customer/www/vital-generation.de/public_html in /home/customer/www/vital-generation.de/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/Gateway/PayUponInvoice/PayUponInvoice.php in Zeile 286`
    `

    YES THERE ARE ERRORS

    Hi there @marvin12 ??

    Customer needs several atempts to send payment data through your plugin

    Thanks for reaching with further information on this.

    I am trying with a few test purchases, to verify how things are progressing regarding the site at https://www.vital-generation.de/kasse/ and, so far, I was able to submit a test order for the “30 Tage Nervensystem RESET eBOOK/PDF”, while at the checkout page I am seeing the following payment gateways active:
    * WooCommerce PayPal Payments: von WooCommerce – 2.0.0
    * WooCommerce Stripe-Gateway: von WooCommerce – 7.0.1
    * A “Pay upon invoice” gateway, from Ratepay -from what I gather

    While checking each one of the various payment gateway options, I am afraid I could not find any unexpected functionality with regard to the WooCommerce Stripe payment gateway. After selecting one of the giropay, sofort or card payment options that it enables, I was able to cancel the payment later on and return to the checkout page without issues.

    One other thing I noticed in the site’s System Status Report is the very high number of failed scheduled actions Failed: 22.583 and that the WP Crontrol: von John Blackbourn & crontributors – 1.14.0 plugin is in the inactive list.

    Furthermore, I was not able to encounter or reproduce any issues, while testing on a test installation of mine, with the Storefront theme & WooCommerce plugin active at its core; and only the WooCommerce Stripe payment gateway active.

    Can you please perform a conflict test on your site and let us know of your findings?

    Here are some steps you can follow:

    The best way to determine if the issue is being caused by a theme and/or plugin is to:

    1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
    2. Try to reproduce the problem: Check whether you still encounter the issue!

    If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.

    3. Temporarily deactivate all plugins except WooCommerce & Stripe. You can do this manually or use a plugin to help (see below for tools).
    4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    For more detailed instructions, check out How to test for plugin and theme conflicts.

    Tools to help with troubleshooting

    Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    Please let us know how that goes.

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