Customer names not appearing in Square report

Hello loganfuller,

Thank you for contacting WooCommerce support.

I understand that you have encountered an issue where a couple of transactions in the Square report are missing the Customer Name and Customer ID.

To assist you further, could you please provide the order details of the transactions where the Customer ID and the Customer Name are missing?

Additionally, it would be helpful to have a look at your site’s System Status Report. Here is how to retrieve it:
1-Go to WooCommerce > Status in your WordPress dashboard.
2- Select Get system report
3- Then click Copy for support

Once you have that copied, you can paste the text into a new Gist at?https://gist.github.com. After saving the Gist, please paste the Gist link here in your reply.

I am looking forward to your response. ??

Best regards.

Hi,

Sorry for the late response! I never got an email reminder and this topic slipped my mind.

What details are you looking for exactly? I don’t want to provide much in a public forum.

Here is the status report: https://gist.github.com/W321-Logan/73416573a58fade99d8c7c9027990b93

Thanks,

Logan

Hey, @loganfuller! Thanks for the report.

What details are you looking for exactly? I don’t want to provide much in a public forum.

You can share a screenshot of the order notes with the sensitive information retracted. ??

Are you able to find any similarities between the orders where this happened? Such as products, payment method, address, etc?

I see your square plugin is not on the latest version, can you please update it (along with anything else that needs updating)?

Looking forward to your reply.

Have a wonderful day!

Hi,

Alright, I got a screenshot of the order notes for one of the problem orders. I can’t find any similarities other than they are for the same product — though 99% of the other orders for that product are working fine.

This all happened when we were on the current version, but I’ll update the plugin regardless.

https://imgur.com/a/4BYVjCn

Logan

Hi @loganfuller, thank you for the additional details.

Please let us know if the issue persists after updating the plugin, and if it happens with other customers or other products.

You can also enable logging by going to WooCommerce > Settings > Payments > Square. This logging helps troubleshoot Square payment issues.

All the best,
Omar

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar

• This reply was modified 12 months ago by omarfpg a11n.