Customer name not being carried over to Square

  • Resolved bhoover

    (@alconebay)


    4 years, 1 month ago

    We are using WooCommerce Square for payment gateway. The customer name used to carry over into Square. Now, the name is not being shown anywhere in our Square account, which makes it difficult to reconcile transactions. Nothing has changed, that we know of, other than plugin updates. It stopped working some time between May, 2020 and now. Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Can you tell me a bit more about what you are expecting to see?

    Square would not import customers from WooCommerce to customers in Square, so if you were expecting that, it would not do that.

    Thread Starter bhoover

    (@alconebay)

    Hi Aw, thanks for the reply. I’m looking for the customer names in the Square transaction report. I get it by logging into Square dashboard and clicking “transactions”, then I export the transaction report. The “Customer Name” and “Customer ID” columns used to populate, but now they are blank.

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    I could see similar behavior on my own test account when I export the transactions from my Square account.

    I’m reaching out to our developers to see if they can shed some light on this.

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Just a heads up that we’ve currently reported this to our devs as a bug.

    Thank you for pointing out this issue. I do not have a planned date for a fix at this time but can assure you we will work on it as soon as possible.

    You can keep an eye out for the changelogs to see if this is fixed in a future update.

    I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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