Customer List not showing all orders

  • Resolved bobwey1

    (@bobwey1)


    6 years, 1 month ago

    The customer list on the bottom of the Product page is not showing all of the orders shown in the Orders list. What is the trigger that allows them to be listed? The orders not displaying were imported from a test version of my site using an export/import plugin, which is probably the cause of the problem. If I know the trigger I may be able to add it to the missing orders. Or, is there a way to update the order that will add the missing criteria?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Kokomo

    (@kokomoweb)

    Hi @bobwey1,

    usually this happens when you haven’t properly edited the order states you want to display in the plugin. If I remember well, by default it only shows completed orders, so you might want to go in the settings to also include processing orders.
    Let me know if that works

    Thread Starter bobwey1

    (@bobwey1)

    Hey @kokomoweb

    I had already tried displaying all states, as well as changing the state of a non-displaying order to processing and back to complete. Didn’t help. I also exported the current orders and compared the csv file to the file I used to move the orders over. I can see no difference in the the content in the columns. I was hoping for a flag I could set. I moved the orders early enough after creating the new site that the order_numbers and order_ids remain the same. I have some subsequent orders where they are different. I’m using a sequential number plugin. On the Product page, your plugin is displaying the order_id field.

    Thx

    Plugin Author Kokomo

    (@kokomoweb)

    In that case it might be that the orders are no longer synced to the right product since you imported them. If you open one of the orders and click on the product, does it open the right product edit page?

    Thread Starter bobwey1

    (@bobwey1)

    That’s it!!. Is there a way to re-sync??

    Plugin Author Kokomo

    (@kokomoweb)

    I unfortunately do not know what solutions are out there for this. This is an issue with your import and is unrelated with my plugin. Maybe double check the id numbers of the associated products for each item line before importing. Or if you don’t have too many orders, you could do it manually using this snippet:
    https://nicola.blog/2015/05/14/how-to-edit-processing-orders/

    Thread Starter bobwey1

    (@bobwey1)

    OK. Well, thanks for the help. Could you also consider showing the order_number instead of the order_id, for cases where people are using sequential numbering plugins because random numbers were bothersome?

    Thanks again.
    @bobwey1

    Thread Starter bobwey1

    (@bobwey1)

    When I expanded the last field of the exported csv file I found the product id, which was not the same. I changed that, and a few other things to match the newer records. I imported the changed file with update records. All looks good now, but will keep an eye on it so it doesn’t bite me.
    Thanks for pointing me in the right direction.
    @bobwey1

    Plugin Author Kokomo

    (@kokomoweb)

    Awesome! Glad it worked ??

Viewing 8 replies - 1 through 8 (of 8 total)
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