Customer IP: 127.0.0.1 causing processor to hold orders

  • Resolved multisite2masochist

    (@multisite2masochist)


    2 years ago

    Starting today many of my orders are submitted using the customer ip address 127.0.0.1 and this creates issues with fraud prevention at my payment processor.

    Prior to today, all orders were submitted with each customers ip address, so they were unique and went thru. Now my processor is seeing too many come from that default ip address that they are holding the orders.

    So what changed? I think I can create an exception for that ip, or disable that ip-based fraud prevention. But it is there for a reason, I’d prefer it to work properly. Any idea how to get these ip addresses submitted with each order, or any hints as to why a system might fail to get the ip addresses for some orders? (reliance on another service that isn’t working)

    I’m on current versions with all plugins up to date and besides updating plugins I haven’t made any changes to code or added any new plugins.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @multisite2masochist

    Thanks for reaching out!

    Starting today many of my orders are submitted using the customer ip address 127.0.0.1 and this creates issues with fraud prevention at my payment processor.

    The IP Address 127.0.0.1 is your local host address. Can you please check if there are any patterns to the orders coming from this IP Addresss like same product type, same product, same categories, etc?

    Furthermore, I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Hi Xue28,

    Same preoblem here. 127.0.0.1

    I cannot log in my wordpress and cannot tell you System Status Report.

    What should I do?

    Best regards,

    Gina

    Saif

    (@babylon1999)

    Hello @ginaweng,

    I believe I’ve seen similar cases of this and most of the time it has to do with the CDN, mainly CloudFlare.

    Can you please try disabling it temporarily? If that’s not the case, then please open your own thread as we need to address each issue individually.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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