Customer information missing

  • Resolved dsrt16

    (@dsrt16)


    6 years, 2 months ago

    As a test, I have ordered my free product three times using three different emails and names (mine, my husband, and my friend).

    But when I go to Payment History, it shows the email, but in the customer field, it just says (customer missing). All three times, I entered in first and last names. Is there a reason why I can’t see the customer name?

Viewing 6 replies - 1 through 6 (of 6 total)

  • It’s possible this is being caused by a conflict with another plugin. Could you try deactivating all plugins, aside from Easy Digital Downloads, and testing again?

    If you’re still experiencing the issue after deactivating all other plugins, could you submit a technical support ticket via our site: https://easydigitaldownloads.com/support/

    This will collect your system info and give us a better overall picture of your site. This would also help us better evaluate your other issues.

    Thanks!

    Thread Starter dsrt16

    (@dsrt16)

    I can’t test that because now I can’t even checkout. I started another thread about that issue on Saturday. I used to be able to checkout, but now I click on checkout and nothing happens.

    Not sure why this post got marked as resolved since it isn’t.

    I don’t see where I can start a support ticket. The link you sent just takes me to articles to read. I am going through the article on cart checkout issues to see if I can resolved that one.

    • This reply was modified 6 years, 2 months ago by dsrt16.
    • This reply was modified 6 years, 2 months ago by dsrt16.

    Have you deactivated all plugins aside from Easy Digital Downloads?

    I do see you have a few recent topics posted. I feel as though we might be able to help you resolve the issues more quickly if a support ticket is submitted with your system info.

    Thread Starter dsrt16

    (@dsrt16)

    I can start a support ticket. But no, I didn’t deactivate the plugins yet because like I said I can’t even test if it will work since I can’t even checkout.

    I will submit a support ticket.

    A plugin conflict might be the cause the both issues. Deactivating all plugins, and even changing your theme, is a helpful first step when trying to troubleshoot these types of problems.

    Thank you, we’ll watch for the ticket with system info to come in.

    Thread Starter dsrt16

    (@dsrt16)

    I deactivated WP Super Cache, and now my checkout cart works. However, customer information is still missing, so I will submit a support ticket for that.

Viewing 6 replies - 1 through 6 (of 6 total)
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