Customer Email missing details

Has anyone else seen this same issue yet? I had to roll back a version on two sites so the customer details come in on the emails.
The information is storing in the database and showing in the wp-admin area, but not in the emails. That’s frustrating for the customers and also for the company since they rely on the cc of those emails rather than logging into the wp-admin each time.

Can you replicate the issue using the default 2015 theme with all other plugins deactivated?

Yes. I tried the default theme and all other plugins off.

Have you changed any of the email templates? Have you checked the templates recently?

I had checked them before and nothing was changed on them. But I just rechecked and do see there’s a new template active instead of just the default like before. It shows the same correct info in it, but I’ll try deactivating it and see if that fixes the problem.

I’ll post back once I re-update and test things.

After removing that extra template the customer name and email come through on the email now, but the extra fields still aren’t.

I now can see why though. The eshop extras plugin is using thee cookie for that info, but the latest eshop version is no longer storing in cookies.

That extras plugin is from here: https://quirm.net/wiki/eshop/additional-plugins-and-code-snippets/add-a-field-to-the-checkout/

What’s the best way to edit the plugin so it can see that extra info now?

This has absolutely nothing to do with cookies. Cookie functionality was removed in eShop ages ago.

The changelog shows version 6.3.12 cookies have been disabled. Starting with that version is when the empty emails started.

The default eshop fields are now populating since I disabled that extra template, but the eshop extra fields are not. That add-on is looking for an eshop cookie to read.

Cookie functionality was removed in version 6.3.1 and there’s no function to read cookies in the original eShop Extras plugin. Perhaps you need to download the original again?

https://quirm.net/wiki/eshop/additional-plugins-and-code-snippets/add-a-field-to-the-checkout/

As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic’s status and/or post a follow-up.