Customer doesn't receive any notification

Hi,

After a purchase the plugin sends a notification to the email, defined through the “Send notification to email” attribute (the website owner), but the download link will be send to the buyer’s email, received from PayPal.

If the buyer and the contact address, defined in the store’s settings, are not receiving the notification emails, the possible causes are answered in the following questions:

Q: Why the customers are not receiving the download links after purchase the songs?

A: Please, be sure you have enabled the IPN (Instant Payment Notification) in your PayPal account. If the IPN is not enabled in your PayPal account, the website is not notified after the payments, and the download link is not generated, and the notification email with the download link is not sent to the customers.

PayPal will ask you for the URL of the IPN in the activation process, use the URL to your website’s homepage to activate the IPN, because the “Music Store” will send to PayPal the correct IPN’s URL.

Q: The IPN is enabled in my PayPal account, but the customers are not receiving the emails with the download links.
A: If the IPN is enabled in your PayPal account, and the purchases have been registered in the sales report, but your customers are not receiving the emails with the download links, there are two probable reasons:

1. The email should be sent through SMTP. In this case you should install in your WordPress one of the available plugins for SMTP integration, in the WordPress directory.

2. The web server allows send emails directly, but the email address entered in the “Notification from email” attribute, is an email address that not belongs to the same domain of the website. In this case, the main email services classify the emails as a possible identity fishing, and delete the email by security. You should enter in this attribute an email address belonging to the same website’s domain.

Best regards.

Thanks, I’ll try to verify if my PayPal account has enabled the IPN (Instant Payment Notification).
Meanwhile Im thinking this:

As I read that the buyer’s email is in

sd-ipn.php file, located “/wp-content/plugins/sell-downloads/sd-core/sd-ipn.php”

“Buyer Email: {$payer_email}\n”.

so I suppose that I should put it in the field:

“Send notification to email”

such as “$payer_email” or “$payer_email$” or what?

is this correct?

I’m guessing this since my customer don’t receive any notification.

I read “Instant Payment Notification (IPN) is a message service that notifies you of events related to PayPal transactions. The service is used to automate back-office and administrative functions on your web server, including fulfilling orders, tracking customers, and providing status and other information related to transactions.”

Indeed I DO receive notification from PayPal about any incoming transaction, BUT is the customer that do NOT receive any link neither from PayPal nor form my website.

Thanks.

Hi,

In the attribute: “Send notification to email” you should type the email address of the store’s responsible, the email address of the payer is received from PayPal, and the notification email is send dynamically.

Note: you should not remove the text %INFORMATION% from the notification emails, because this text is replaced by the download link.

After receive a payment, PayPal notifies to the IPN in the plugin, with the payment data, the plugin verifies that the payment’s data correspond with the purchased product, and then generates the notification emails. If you have not received the notification emails is very probable the IPN is disabled in the PayPal account of your customer.

Best regards.

I, the seller and owner of the site, receive, repeat: “receive” the PayPal notification.

Indeed I receive 2 (two) email: one from PayPal and the second from myself.

The customer / buyer do NOT receive the link.

This is the problem.

Thanks.

Hi,

Could you check the spam folder in the emails application of the buyer, please?

I recommend enter an email address belonging to the same domain of website, through the attribute: ‘Notification “from” email’ in the store’s settings, because many email services classify the emails that come from an domain with the email address in the “from” header, belonging to a different domain, as a possible identity fishing, and delete the email for security.

Best regards.

I’m using a same domain email.

Moreover I’ll ask the buyer/customer to double check the spam folder.

Thanks.

Hi,

Ok, however, if your customer does not find the emails in the spam folder, you can send me the WordPress access to my personal support page, to simulate a purchase from the plugin’s code, and check if the notification email is sent.

https://wordpress.dwbooster.com/support

Best regards.

Sorry, I do not understand what you mean.
Please explain me exactly what should I do.

Thanks.

Hi,

If your customer has not received the notification emails, even in the spam folder, you can send me the access to your WordPress for calling directly the routine of send emails, and check if exists any issue sending emails from your web server.

Best regards.

Now I understand, but I’m not sure I could give out my wordpress credentials.

Thanks anyway.

btw, do you know how is possible to check if IPN is enabled in my PayPal account?

Hi,

Please, visit the followign link, that includes the information about enabling the IPN in the PayPal account:

https://developer.paypal.com/docs/classic/products/instant-payment-notification/

Best regards.

Hi,

Please, visit the followign link, that includes the information about enabling the IPN in the PayPal account:

https://developer.paypal.com/docs/classic/products/instant-payment-notification/

Best regards.

Eventually I got this info from PayPal team:
(sorry for the automatic translation):

“PayPal IPN sends messages to the address specified below.
To start receiving IPN messages, enter the URL of notification and select the option Receive IPN messages. To temporarily stop receiving IPN messages, select not to receive messages IPN. PayPal will continue to generate and store IPN messages until you select the option again Receive IPN messages (or until you turn off the feature IPN).

URL Notification”

So now I do not understand which URL should I add in order to get IPN working.

Please help me, thanks.

Hi,

As I said in a previous entry, you should use the URL to the home page of your website, because the store will send the correct URL in the payment process.

Best regards.