Customer does not have a valid madate?

Hi funkyj4ever

Could you email me with more details on mollie@paytium.nl?

Kind regards
David

I emailed you. I tested it with my own account and got the same problem. I checked other subscriptions and those work but also have no billing adress

Hi Funky,

What was the issue for you?

Merlijn

Still don’t know. You also have this?

Yes same issue since a week now

Could it be the hour time shift last week? Or a change in mollie payments service?

If you have any clue lets share it ??

You can email me at merlijn.buit@infotopics.nl

Hi guys

I’ve already found the cause of the issue and fixed it in 5.0.3 (released last week). So it shouldn’t happen for subscriptions created after 5.0.3 was installed.

I am now researching if I can automatically correct the issue for older subscriptions with the same situation.

Will keep you posted.

Kind regards
David

Hi David,

I am currently using version 5.0.6.
But I got the same issue (The customer does not have a valid mandate).
First Ideal payment(s) were made on Oct 24th ’18.
Last retry to receive payment was on Nov 26th.

Is there a solution to fix this?

Best regards
Patrick Vossen

Hi David,

I am also using version 5.0.6. I have the same issue. Any updates?
The order was created Oct 27th. Recurring payment was tried to be done today.

Logs are:
2018-11-27T12:52:05+00:00 DEBUG mollie_wc_gateway_ideal: Try to create renewal payment for renewal order 4143
2018-11-27T12:52:05+00:00 DEBUG mollie_wc_gateway_ideal: Order 4143 webhookUrl: https://careup.online/wc-api/mollie_wc_gateway_ideal/?order_id=4143&key=wc_order_5bfd3df3cd3b3
2018-11-27T12:52:05+00:00 DEBUG mollie_wc_gateway_ideal: Try to get all mandates for renewal order 4143 with customer ID cst_durMxH9kaf
2018-11-27T12:52:05+00:00 DEBUG mollie_wc_gateway_ideal: Failed to create payment for order 4143: The customer (cst_durMxH9kaf) does not have a valid mandate.
2018-11-27T13:43:14+00:00 DEBUG mollie_wc_gateway_ideal: Try to create renewal payment for renewal order 4143
2018-11-27T13:43:14+00:00 DEBUG mollie_wc_gateway_ideal: Order 4143 webhookUrl: https://careup.online/wc-api/mollie_wc_gateway_ideal/?order_id=4143&key=wc_order_5bfd3df3cd3b3
2018-11-27T13:43:14+00:00 DEBUG mollie_wc_gateway_ideal: Try to get all mandates for renewal order 4143 with customer ID cst_durMxH9kaf
2018-11-27T13:43:14+00:00 DEBUG mollie_wc_gateway_ideal: Failed to create payment for order 4143: The customer (cst_durMxH9kaf) does not have a valid mandate.

Kind regards,

Gijs Tempel

• This reply was modified 6 years, 4 months ago by goizz.

Hi Gijs and Patrick,

Please re-try the payment with this version and let me know if that helps:
https://take.ms/yLoMK

Kind regards
David

Hi David,

Thanks for the new version.

I had 2 customers where the payment could not be renewed (Mandate error)
One of these customers had already manually renewed the payment using ideal, for the other customer I have reinitialized the SEPA debt collection. This payment has currently the pending state (in Woocommerce and in Mollie dashboard).

What I notice is that with the previous tries I got the message ‘Could not create iDEAL renewal payment’, now I got ‘SEPA Direct Debit payment started’…

Grtz Patrick

Hello David,

My problem resolved itself when WordPress re-tried the payment. So for me the problem is gone. I Will keep an eye on the next auto payment to see If thing go wrong again.

Thanks for the support!

Kind regards,

Gijs Tempel

@patrickbcm That is the correct message, so I think it should go correctly now. SEPA payments can take a few working days before they are confirmed.

@goizz Thanks!

Looks like good news guys/galls, thanks for reaching out!

Hello @davdebcom,

I have the same problem again. I have not tried te new version yet. Will do and let you know if it happends again. Looks like the retry works but initial try does not.

2018-11-30T17:26:35+00:00 DEBUG mollie_wc_gateway_ideal: Try to create renewal payment for renewal order 4172
2018-11-30T17:26:35+00:00 DEBUG mollie_wc_gateway_ideal: Order 4172 webhookUrl: https://careup.online/wc-api/mollie_wc_gateway_ideal/?order_id=4172&key=wc_order_5c0172cab2145
2018-11-30T17:26:35+00:00 DEBUG mollie_wc_gateway_ideal: Try to get all mandates for renewal order 4172 with customer ID cst_m53Eq6MtHQ
2018-11-30T17:26:35+00:00 DEBUG mollie_wc_gateway_ideal: Failed to create payment for order 4172: The customer (cst_m53Eq6MtHQ) does not have a valid mandate.

Hello @goizz,

For me the first AND retry failed with the original 5.0.6.
The new version (has also version 5.0.6) works for me.
I received the SEPA direct debit payment this morning (initiated Nov 28th).

Grtz Patrick