customer did not receive email

  • Resolved nusquama

    (@nusquama)


    3 years, 9 months ago

    Hi,
    I receive email when i sell, but customer dont receive email. I check on setting for send ans its ok

    I use smtp plugin to be sure it send, but its not !

    have you a idea what is the problem ?

    thanks

Viewing 1 replies (of 1 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, can you confirm with your client that the email did not land in the spam folder. Also, can you enable debug mode. Then carry out a test yourself to see if the email is sent.

    Let me know how you go.

    Thank you

Viewing 1 replies (of 1 total)
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