Customer details missing from order emails

  • Resolved segwai

    (@segwai)


    6 years, 7 months ago

    Problem: neither customer phone or email address or notes are being included in the “new order” email notifications. Have disabled a few woocommerce related plugins to check for any possible conflicts but have not found any issues. Everything is updated and current.

    I saw this topic come up last year when 3.2.0 came out and apparently the roll out of 3.2.1 fixed the bugs but I am now having the same issues on 4.9.8. Can anyone offer any assistance (am novice btw)?

    Really frustrating as it is really important information that i don’t want to have to go back into the system to find.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @segwai,

    All of the information you’ve referenced is included in the new order email by default.

    Here’s a screenshot to show you – https://cld.wthms.co/H8lsrT.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @segwai,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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