Customer details in customer processing order email

  • Resolved ibrahimal3ed

    (@ibrahimal3ed)


    6 years ago

    Hi .. I have been working very hard searching and trying many diffrent ways.. Just to do one simple thing which is showing or adding customer details in customer’s emails

    Because When a customer submit an order.. Me as an admin i receive an email like this one

    View post on imgur.com

    But the customer receive it like this without customer details

    View post on imgur.com

    …
    As u can notice customer details are not shown for the customre.

    I wanna add that i am using custom checkout fields if there any way around to make thia happens

    There is no plugin added ive deactivate all and that goes for the theme iam using the default storefront

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    I tested this using WooCommerce 3.5.1 and Storefront – in the customer’s receipt email (so order status is processing), the full address is included:

    Processing email
    Link to image: https://d.pr/free/i/fBrydK

    It’s also included in the completed order email:

    Completed
    Link to image: https://d.pr/free/i/y0yo7X

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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