Customer details are missing in order page
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Hi,
For one of my client website, we have missing customer details from most of order for this June and July order. Some how we manage to fix it so we have order with customer details from Augest but all customer details from order are missing.
Is there suggestion where I can find this missing customer information?
Here is link to screenshot
https://gourmetsafaris.com.au/wp-content/uploads/Screenshot-2022-10-21-123640.png
Viewing 6 replies - 1 through 6 (of 6 total)
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Hello @shilpap,
Thank you for reaching out.
order for this June and July order. Some how we manage to fix it so we have order with customer details from Augest but all customer details from order are missing.
Did you change the personal data retention settings? You can find it in
WooCommerce > Settings > Account and Privacy.
Link to image: https://i.imgur.com/5Ls6MFr.pngCould you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Look forward to hearing back from you.
Hi Saif H.
Thank you for reply.
I checked setting for Data retention ,its not changed.WordPress environment WordPress address (URL): https://gourmetsafaris.com.au Site address (URL): https://gourmetsafaris.com.au WooCommerce version: 6.7.0 WooCommerce REST API package: 6.7.0 /home/gourmetsafaris/public_html/wp-content/plugins/woocommerce/includes WooCommerce Blocks package: 7.8.3 /home/gourmetsafaris/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/ Action Scheduler package: 3.4.0 /home/gourmetsafaris/public_html/wp-content/plugins/woocommerce/packages/action-scheduler Log directory writable: /home/gourmetsafaris/public_html/wp-content/uploads/wc-logs/ WordPress version: 5.7.8 - There is a newer version of WordPress available (6.0.3) WordPress multisite: – WordPress memory limit: 512 MB WordPress debug mode: – WordPress cron: Language: en_AU External object cache: – Server environment Server info: Apache/2.4.54 (cPanel) OpenSSL/1.1.1q mod_bwlimited/1.4 Phusion_Passenger/6.0.14 PHP version: 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Number of decimals 2 Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable) Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – WooCommerce pages Shop base: #7 - /shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: Page not set Theme Name: Gourmet Safaris Version: 1.0 Author URL: Child theme: – If you are modifying WooCommerce on a parent theme that you did not build, personally we recommend using a child theme. See: How to create a child theme WooCommerce support: Templates Archive template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides booking/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0, booking/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.5.0, booking/woocommerce/cart/cart-item-data.php, booking/woocommerce/cart/cart-shipping.php version 2.3.0 is out of date. The core version is 3.6.0, booking/woocommerce/cart/cart-totals.php, booking/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.8.0, booking/woocommerce/cart/cross-sells.php version 1.6.4 is out of date. The core version is 4.4.0, booking/woocommerce/cart/mini-cart.php version 2.1.0 is out of date. 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The core version is 3.3.0, booking/woocommerce/global/wrapper-start.php version 1.6.4 is out of date. The core version is 3.3.0, booking/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 3.3.0, booking/woocommerce/loop/loop-end.php, booking/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, booking/woocommerce/loop/no-products-found.php, booking/woocommerce/loop/orderby.php version 2.2.0 is out of date. The core version is 3.6.0, booking/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1, booking/woocommerce/loop/price.php, booking/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.6.0, booking/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.7.0, booking/woocommerce/loop/sale-flash.php, booking/woocommerce/myaccount/form-add-payment-method.php version 2.1 is out of date. The core version is 4.3.0, booking/woocommerce/myaccount/form-edit-account.php version 2.2.7 is out of date. The core version is 3.5.0, booking/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 3.6.0, booking/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 4.1.0, booking/woocommerce/myaccount/form-lost-password.php version 2.3.0 is out of date. The core version is 3.5.2, booking/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 3.5.0, booking/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0, booking/woocommerce/myaccount/my-downloads.php, booking/woocommerce/myaccount/my-orders.php, booking/woocommerce/myaccount/view-order.php version 2.2.0 is out of date. The core version is 3.0.0, booking/woocommerce/notices/error.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/notices/success.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/order/form-tracking.php version 1.6.4 is out of date. The core version is 6.5.0, booking/woocommerce/order/order-again.php version 2.3.0 is out of date. The core version is 3.5.0, booking/woocommerce/order/order-details-customer.php version 2.4.0 is out of date. The core version is 5.6.0, booking/woocommerce/order/order-details-item.php version 2.4.0 is out of date. The core version is 5.2.0, booking/woocommerce/order/order-details.php version 2.4.0 is out of date. The core version is 4.6.0, booking/woocommerce/order/tracking.php, booking/woocommerce/product-searchform.php version - is out of date. The core version is 3.3.0, booking/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0, booking/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 4.8.0, booking/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.4.0, booking/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 is out of date. The core version is 6.1.0, booking/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0, booking/woocommerce/single-product/price.php version 2.4.9 is out of date. The core version is 3.0.0, booking/woocommerce/single-product/product-attributes.php version 2.1.3 is out of date. The core version is 3.6.0, booking/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 3.5.1, booking/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 3.5.1, booking/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.6.0, booking/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/single-product/review.php version 2.1.0 is out of date. The core version is 2.6.0, booking/woocommerce/single-product/sale-flash.php, booking/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0, booking/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0, booking/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0, booking/woocommerce/single-product/tabs/description.php, booking/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0, booking/woocommerce/single-product/title.php, booking/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0, booking/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 4.3.0, booking/woocommerce/single-product.php, booking/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 4.7.0, booking/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0, booking/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated templates: Learn how to update Admin Enabled Features: activity-panels, analytics, coupons, customer-effort-score-tracks, experimental-products-task, experimental-import-products-task, experimental-fashion-sample-products, experimental-product-tour, homescreen, marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, wc-pay-promotion, wc-pay-welcome-page, wc-pay-subscriptions-page Disabled Features: minified-js, settings Daily Cron: Next scheduled: 2022-10-25 04:08:24 +11:00 Options: Notes: 103 Onboarding: completed Action Scheduler Version: 3.4.0 Data store: ActionScheduler_DBStore Action Status Count Oldest Scheduled Date Newest Scheduled Date Complete 377 2022-09-24 15:16:34 +1000 2022-10-25 10:24:29 +1100 Pending 1 2022-10-25 16:45:30 +1100 2022-10-25 16:45:30 +1100 Status report information Generated at: 2022-10-25 10:26:22 +11:0Here is Woocommerce status report
WordPress environment WordPress address (URL): https://gourmetsafaris.com.au Site address (URL): https://gourmetsafaris.com.au WooCommerce version: 6.7.0 WooCommerce REST API package: 6.7.0 /home/gourmetsafaris/public_html/wp-content/plugins/woocommerce/includes WooCommerce Blocks package: 7.8.3 /home/gourmetsafaris/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/ Action Scheduler package: 3.4.0 /home/gourmetsafaris/public_html/wp-content/plugins/woocommerce/packages/action-scheduler Log directory writable: /home/gourmetsafaris/public_html/wp-content/uploads/wc-logs/ WordPress version: 5.7.8 - There is a newer version of WordPress available (6.0.3) WordPress multisite: – WordPress memory limit: 512 MB WordPress debug mode: – WordPress cron: Language: en_AU External object cache: – Server environment Server info: Apache/2.4.54 (cPanel) OpenSSL/1.1.1q mod_bwlimited/1.4 Phusion_Passenger/6.0.14 PHP version: 7.4.30 PHP post max size: 216 MB PHP time limit: 600 PHP max input vars: 3000 cURL version: 7.84.0, OpenSSL/1.1.1q SUHOSIN installed: – MySQL version: 5.5.5-10.2.44-MariaDB-log Max upload size: 16 MB Default timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: GZip: Multibyte string: Remote post: Remote get: Database WooCommerce database version: 6.7.0 Database prefix wp_ Total Database Size 95.27MB Database Data Size 68.28MB Database Index Size 26.99MB wp_woocommerce_sessions Data: 0.21MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_api_keys Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items Data: 0.92MB + Index: 0.40MB + Engine MyISAM wp_woocommerce_order_itemmeta Data: 8.98MB + Index: 4.96MB + Engine MyISAM wp_woocommerce_tax_rates Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rate_locations Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log Data: 0.00MB + Index: 0.00MB + Engine MyISAM woof_query_cache Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_actions Data: 0.46MB + Index: 0.20MB + Engine MyISAM wp_actionscheduler_claims Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs Data: 0.31MB + Index: 0.24MB + Engine MyISAM wp_aiowps_debug_log Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_aiowps_events Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_aiowps_failed_logins Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_aiowps_global_meta Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_aiowps_login_activity Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_aiowps_login_lockdown Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_aiowps_permanent_block Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_check_email_log Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_commentmeta Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_comments Data: 3.98MB + Index: 1.63MB + Engine MyISAM wp_em_bookings Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_em_events Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_em_locations Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_em_meta Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_em_tickets Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_em_tickets_bookings Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gf_draft_submissions Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gf_entry Data: 0.25MB + Index: 0.03MB + Engine MyISAM wp_gf_entry_meta Data: 0.71MB + Index: 0.82MB + Engine MyISAM wp_gf_entry_notes Data: 0.06MB + Index: 0.02MB + Engine MyISAM wp_gf_form Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gf_form_meta Data: 0.05MB + Index: 0.00MB + Engine MyISAM wp_gf_form_revisions Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gf_form_view Data: 0.16MB + Index: 0.08MB + Engine MyISAM wp_gf_rest_api_keys Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gglcptch_allowlist Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_irecommendthis_votes Data: 0.04MB + Index: 0.01MB + Engine MyISAM wp_links Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_newsletter Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_newsletter_emails Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_newsletter_sent Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_newsletter_stats Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_newsletter_user_logs Data: 0.56MB + Index: 0.10MB + Engine MyISAM wp_options Data: 3.34MB + Index: 0.38MB + Engine MyISAM wp_pmxe_exports Data: 0.03MB + Index: 0.00MB + Engine MyISAM wp_pmxe_google_cats Data: 0.26MB + Index: 0.05MB + Engine MyISAM wp_pmxe_posts Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pmxe_templates Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_postmeta Data: 24.88MB + Index: 13.92MB + Engine MyISAM wp_posts Data: 6.53MB + Index: 1.43MB + Engine MyISAM wp_rg_form Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_form_meta Data: 0.05MB + Index: 0.00MB + Engine MyISAM wp_rg_form_view Data: 0.07MB + Index: 0.03MB + Engine MyISAM wp_rg_incomplete_submissions Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_lead Data: 0.12MB + Index: 0.01MB + Engine MyISAM wp_rg_lead_detail Data: 0.31MB + Index: 0.42MB + Engine MyISAM wp_rg_lead_detail_long Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_lead_meta Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_lead_notes Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_sbi_feeds Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_sbi_feed_caches Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_sbi_instagram_feeds_posts Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_sbi_instagram_feed_locator Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_sbi_instagram_posts Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_sbi_sources Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_smush_dir_images Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_termmeta Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_terms Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_term_relationships Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_term_taxonomy Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_usermeta Data: 0.08MB + Index: 0.04MB + Engine MyISAM wp_users Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_admin_notes Data: 0.04MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_wc_category_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup Data: 0.14MB + Index: 0.14MB + Engine MyISAM wp_wc_download_log Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup Data: 0.01MB + Index: 0.03MB + Engine MyISAM wp_wc_order_product_lookup Data: 0.25MB + Index: 0.21MB + Engine MyISAM wp_wc_order_stats Data: 0.15MB + Index: 0.13MB + Engine MyISAM wp_wc_order_tax_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_attributes_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_download_directories Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_product_meta_lookup Data: 0.01MB + Index: 0.03MB + Engine MyISAM wp_wc_rate_limits Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_reserved_stock Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfBlockedIPLog Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfBlocks7 Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfConfig Data: 2.83MB + Index: 0.01MB + Engine MyISAM wp_wfCrawlers Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wfFileChanges Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfFileMods Data: 5.94MB + Index: 0.73MB + Engine MyISAM wp_wfHits Data: 0.17MB + Index: 0.03MB + Engine MyISAM wp_wfHoover Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfIssues Data: 0.65MB + Index: 0.11MB + Engine MyISAM wp_wfKnownFileList Data: 4.31MB + Index: 0.22MB + Engine MyISAM wp_wfLiveTrafficHuman Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLocs Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLogins Data: 0.34MB + Index: 0.08MB + Engine MyISAM wp_wfls_2fa_secrets Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfNotifications Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wfPendingIssues Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfReverseCache Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfSNIPCache Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfStatus Data: 0.14MB + Index: 0.06MB + Engine MyISAM wp_wfTrafficRates Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wooexim_export_archive Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpfm_backup Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpie_template Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpmailsmtp_tasks_meta Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wt_iew_action_history Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wt_iew_cron Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wt_iew_ftp Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wt_iew_mapping_template Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_indexable Data: 0.60MB + Index: 0.13MB + Engine MyISAM wp_yoast_indexable_hierarchy Data: 0.01MB + Index: 0.04MB + Engine MyISAM wp_yoast_migrations Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_links Data: 0.15MB + Index: 0.04MB + Engine MyISAM wp_yoast_seo_meta Data: 0.01MB + Index: 0.01MB + Engine MyISAM Post Type Counts acf-field 21 acf-field-group 11 attachment 2140 custom_css 1 customize_changeset 5 event_venue 2 gallery 11 ign_voucher 3 ignitewoo_event 1 nav_menu_item 44 page 63 post 5 product 54 product_variation 124 revision 531 shop_coupon 3903 shop_order 9717 shop_order_refund 100 wc_conditional_fee 1 wp_global_styles 1 wpcode 2 Security Secure connection (HTTPS): Hide errors from visitors Active plugins (37) Gravity Forms by Gravity Forms – 2.6.4 AddToAny Share Buttons by AddToAny – 1.8.5 Adminer by Frank Bültge – 1.4.5 Advanced Custom Fields PRO by Delicious Brains – 5.12.3 CAPTCHA 4WP by WP White Security – 7.1.0 All In One WP Security by All In One WP Security & Firewall Team – 4.4.12 amr shortcode any widget by anmari – 4.0 Beautiful taxonomy filter by Jonathan de Jong – 2.4.3 Core Rollback by Andy Fragen – 1.3.2 Custom Related Products for WooCommerce by Scott Nelle – 1.3 Event Calendar & Ticketing by IgniteWoo.com – 2.2.48 File Manager Advanced by modalweb – 4.1.5 Gallery Categories by BestWebSoft by BestWebSoft – 1.0.9 Gallery by BestWebSoft by BestWebSoft – 4.6.8 WooCommerce Gift Certificates Pro by IgniteWoo.com – 3.7.2 IgniteWoo Updater by IgniteWoo.com – 3.0.3 Smash Balloon Instagram Feed by Smash Balloon – 6.0.6 WPBakery Page Builder by Michael M - WPBakery.com – 6.9.0 My Custom Functions by Space X-Chimp – 4.51 Newsletter by Stefano Lissa & The Newsletter Team – 7.5.0 PHP Code Widget by Otto – 2.4 Plugin Compatibility Checker by Dinesh Pilani – 1.9 WooCommerce ANZ eGate Payment Gateway by Elsner Technologies Pvt. Ltd. – 2.2 WooCommerce - Autocomplete Orders by Serious Plugins – 1.1.4 WooCommerce Customizer by SkyVerge – 2.7.6 Direct Checkout for WooCommerce by QuadLayers – 2.6.3 WooEvents Pro by IgniteWoo.com – 2.2.22 WooCommerce by Automattic – 6.7.0 WOOEXIM - WooCommerce Export Import Plugin by WOOEXIM.COM – 5.0.0 Wordfence Security by Wordfence – 7.7.1 WP All Export by Soflyy – 1.3.7 WP FullCalendar by Marcus Sykes – 1.4.1 WP Revisions Control by Erick Hitter – 1.4.3 Smush by WPMU DEV – 3.10.3 WP VI Post Duplicator by Vivacity Infotech Pvt. Ltd. – 1.2 WP All Export - WooCommerce Export Add-On Pro by Soflyy – 1.0.5 WPS Child Theme Generator by WPServeur, Benoti, NicolasKulka – 1.5.3 Inactive plugins (14) Advanced Database Cleaner by Younes JFR. – 3.1.1 Contact Form 7 by Takayuki Miyoshi – 5.6.1 Flow-Flow Lite by Looks Awesome – 4.6.26 Image Widget by The Events Calendar – 4.4.8 JSM's Force HTTP to HTTPS by JS Morisset – 3.4.1 Media Sync by Erol ?ivina – 1.2.9 Payment Gateway Based Fees and Discounts for WooCommerce by Tyche Softwares – 2.7.0 Photo Feed by Photo Feed – 2.0.2 Product Feed Manager for WooCommerce by RexTheme – 7.2.14 Version Control for jQuery by Iversen - Carpe Noctem – 2.0.3 WP All Export Pro by Soflyy – 1.6.5-beta-1.0 WPCode - Insert Headers, Footers, and Code Snippets by WPCode – 2.0.1 WP Maintenance Mode & Coming Soon by Themeisle – 2.4.6 Yoast SEO by Team Yoast – 19.3 Must Use Plugins (1) ManageWP - Worker Loader by ManageWP – Settings API enabled: Force SSL: Currency AUD ($) Currency position left Thousand separator , Decimal separator . Number of decimals 2 Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable) Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – WooCommerce pages Shop base: #7 - /shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: Page not set Theme Name: Gourmet Safaris Version: 1.0 Author URL: Child theme: – If you are modifying WooCommerce on a parent theme that you did not build, personally we recommend using a child theme. See: How to create a child theme WooCommerce support: Templates Archive template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides booking/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0, booking/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.5.0, booking/woocommerce/cart/cart-item-data.php, booking/woocommerce/cart/cart-shipping.php version 2.3.0 is out of date. The core version is 3.6.0, booking/woocommerce/cart/cart-totals.php, booking/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.8.0, booking/woocommerce/cart/cross-sells.php version 1.6.4 is out of date. The core version is 4.4.0, booking/woocommerce/cart/mini-cart.php version 2.1.0 is out of date. The core version is 5.2.0, booking/woocommerce/cart/proceed-to-checkout-button.php, booking/woocommerce/cart/shipping-calculator.php version 2.0.8 is out of date. The core version is 4.0.0, booking/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0, booking/woocommerce/checkout/form-billing.php version 2.1.2 is out of date. The core version is 3.6.0, booking/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0, booking/woocommerce/checkout/form-coupon.php version 2.2 is out of date. The core version is 3.4.4, booking/woocommerce/checkout/form-login.php version 2.0.0 is out of date. The core version is 3.8.0, booking/woocommerce/checkout/form-pay.php version 2.4.7 is out of date. The core version is 5.2.0, booking/woocommerce/checkout/form-shipping.php version 2.2.0 is out of date. The core version is 3.6.0, booking/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0, booking/woocommerce/checkout/payment.php version 2.4.7 is out of date. The core version is 3.5.3, booking/woocommerce/checkout/review-order.php version 2.3.0 is out of date. The core version is 5.2.0, booking/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.7.0, booking/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 3.6.0, booking/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.6.0, booking/woocommerce/content-widget-product.php version - is out of date. The core version is 3.5.5, booking/woocommerce/emails/admin-cancelled-order.php version 2.4.0 is out of date. The core version is 4.1.0, booking/woocommerce/emails/admin-new-order.php version 2.4.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/customer-completed-order.php version 2.4.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/customer-invoice.php version 2.4.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 6.0.0, booking/woocommerce/emails/customer-note.php version 2.4.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/customer-processing-order.php version 2.4.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/customer-refunded-order.php version 2.4.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0, booking/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 5.6.0, booking/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0, booking/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.7.0, booking/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 4.0.0, booking/woocommerce/emails/plain/admin-cancelled-order.php version 2.3.0 is out of date. The core version is 4.1.0, booking/woocommerce/emails/plain/admin-new-order.php version 2.3.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/plain/customer-completed-order.php version 2.3.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/plain/customer-invoice.php version 2.2.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/plain/customer-new-account.php version 2.0.0 is out of date. The core version is 6.0.0, booking/woocommerce/emails/plain/customer-note.php version 2.3.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/plain/customer-processing-order.php version 2.3.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/plain/customer-refunded-order.php version 2.4.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/plain/customer-reset-password.php version 2.3.0 is out of date. The core version is 3.7.0, booking/woocommerce/emails/plain/email-addresses.php version 2.2.0 is out of date. The core version is 5.6.0, booking/woocommerce/emails/plain/email-order-items.php version 2.1.2 is out of date. The core version is 5.2.0, booking/woocommerce/global/breadcrumb.php, booking/woocommerce/global/form-login.php version 2.1.0 is out of date. The core version is 3.6.0, booking/woocommerce/global/quantity-input.php version 2.1.0 is out of date. The core version is 4.0.0, booking/woocommerce/global/sidebar.php, booking/woocommerce/global/wrapper-end.php version 1.6.4 is out of date. The core version is 3.3.0, booking/woocommerce/global/wrapper-start.php version 1.6.4 is out of date. The core version is 3.3.0, booking/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 3.3.0, booking/woocommerce/loop/loop-end.php, booking/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, booking/woocommerce/loop/no-products-found.php, booking/woocommerce/loop/orderby.php version 2.2.0 is out of date. The core version is 3.6.0, booking/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1, booking/woocommerce/loop/price.php, booking/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.6.0, booking/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.7.0, booking/woocommerce/loop/sale-flash.php, booking/woocommerce/myaccount/form-add-payment-method.php version 2.1 is out of date. The core version is 4.3.0, booking/woocommerce/myaccount/form-edit-account.php version 2.2.7 is out of date. The core version is 3.5.0, booking/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 3.6.0, booking/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 4.1.0, booking/woocommerce/myaccount/form-lost-password.php version 2.3.0 is out of date. The core version is 3.5.2, booking/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 3.5.0, booking/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0, booking/woocommerce/myaccount/my-downloads.php, booking/woocommerce/myaccount/my-orders.php, booking/woocommerce/myaccount/view-order.php version 2.2.0 is out of date. The core version is 3.0.0, booking/woocommerce/notices/error.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/notices/success.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/order/form-tracking.php version 1.6.4 is out of date. The core version is 6.5.0, booking/woocommerce/order/order-again.php version 2.3.0 is out of date. The core version is 3.5.0, booking/woocommerce/order/order-details-customer.php version 2.4.0 is out of date. The core version is 5.6.0, booking/woocommerce/order/order-details-item.php version 2.4.0 is out of date. The core version is 5.2.0, booking/woocommerce/order/order-details.php version 2.4.0 is out of date. The core version is 4.6.0, booking/woocommerce/order/tracking.php, booking/woocommerce/product-searchform.php version - is out of date. The core version is 3.3.0, booking/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0, booking/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 4.8.0, booking/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.4.0, booking/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 is out of date. The core version is 6.1.0, booking/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0, booking/woocommerce/single-product/price.php version 2.4.9 is out of date. The core version is 3.0.0, booking/woocommerce/single-product/product-attributes.php version 2.1.3 is out of date. The core version is 3.6.0, booking/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 3.5.1, booking/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 3.5.1, booking/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.6.0, booking/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.9.0, booking/woocommerce/single-product/review.php version 2.1.0 is out of date. The core version is 2.6.0, booking/woocommerce/single-product/sale-flash.php, booking/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0, booking/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0, booking/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0, booking/woocommerce/single-product/tabs/description.php, booking/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0, booking/woocommerce/single-product/title.php, booking/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0, booking/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 4.3.0, booking/woocommerce/single-product.php, booking/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 4.7.0, booking/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0, booking/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated templates: Learn how to update Admin Enabled Features: activity-panels, analytics, coupons, customer-effort-score-tracks, experimental-products-task, experimental-import-products-task, experimental-fashion-sample-products, experimental-product-tour, homescreen, marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, wc-pay-promotion, wc-pay-welcome-page, wc-pay-subscriptions-page Disabled Features: minified-js, settings Daily Cron: Next scheduled: 2022-10-25 04:08:24 +11:00 Options: Notes: 103 Onboarding: completed Action Scheduler Version: 3.4.0 Data store: ActionScheduler_DBStore Action Status Count Oldest Scheduled Date Newest Scheduled Date Complete 377 2022-09-24 15:16:34 +1000 2022-10-25 10:24:29 +1100 Pending 1 2022-10-25 16:45:30 +1100 2022-10-25 16:45:30 +1100 Status report information Generated at: 2022-10-25 10:26:22 +11:0Hi there @shilpap ??
Thanks for reaching back, with further details. I understand that customer details are missing in order page, for this past June and July months.
The culprit appears to be custom code, as:1. I can see various plugins that enable this, in the site’s report.
Namely, in the active list of plugins, I could see:
– Advanced Custom Fields PRO by Delicious Brains – 5.12.3
– My Custom Functions by Space X-Chimp – 4.51
– PHP Code Widget by Otto – 2.4Also, in the inactive list of plugins, there is
Advanced Database Cleaner by Younes JFR. – 3.1.1, which might have caused loss of data, inadvertently, when in use.2. I could see errorrs reported in the browser console.
3. The “Make a Booking” button links to a page where a custom booking form appears.
A couple of questions:
– Are you able to see all order data if you place a test order today? This way we’ll know it is an issue with data retention, somewhere.
– Are you able to see all order data, with Storefront as the active theme, and only WooCommerce active in the plugin list, and all custom code disabled. This way we’ll start looking for a theme or plugin conflict.Let us know how that goes.
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