Customer copy between stripe account

  • Resolved vivra estudio

    (@vivraestudio)


    1 year, 4 months ago

    Hi! I′m using Woocommerce Subscriptions plugin and I′m copying some users from an Stripe account A to an account B. The reason for this copy is cause some months ago some Woocommerce subscriptions were charge in account B and now they are being charged in A (the settings were changed in Woocommerce 3 months ago) so old customers don′t exist in this new account and the new renovations will fail (the product suscription is configure every 6 months). I′ve copied a couple of custommers following the Stripe documentation and simulated the scenario but now when the subscription runs, I′ve the following message “You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method.”. I′ve checked that users where copied with the same ID and the same Payment Method and even I set it as default in Stripe in a second test with no luck.

    Any ideas?

    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @vivraestudio,

    I understand your end goal here is to switch Stripe accounts here, correct? :?)

    I believe the proper way to do this is by:

    1. Migrate all customer data from the old Stripe account to the new one.
    2. Change the token IDs in WooCommerce Subscriptions to match the new Stripe account, here’s a tool that can you do this in bulk.
    3. Switch the API keys from the old account to the new one.

    If you have any other questions, kindly open a new ticket about this from WooCommerce.com > MY profile > Support as support for premium extensions like Woo Subscriptions.

    Hope this helps!

    Thread Starter vivra estudio

    (@vivraestudio)

    Thanks a lot Saif for your reply. I′ve checked the subscription data and that is correct, the subscription maintains the old payment method (pm_xxxx). I′ve exported one subscription, changed the “payment_method_post_meta” column and reimport again but the process don′t let me overwrite the current subscription and creates a new one.

    It there anyway to updated instead of creating a new one?

    Thanks!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @vivraestudio,

    Unfortunately, the WooCommerce Subscriptions import tool doesn’t support updating existing subscriptions. It’s designed to create new subscriptions only.

    However, if you have many subscriptions to update, you might want to consider hiring a developer to create a custom script for you. This could automate the process and save you a lot of time.

    Please let us know if you have any further questions. We’re here to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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