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Resolved Derek Wilcox
(@themassapothecary)

5 years, 4 months ago

I don’t know why, but nothing is showing on the front end of my sites my account page. It says hello your logged in, but if you click orders, rewards, my wallet, or account details it just is blank. I have been looking all through settings and e everything but i don’t know why this is happening. Can someone please help asap!

The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
Thread Starter
Derek Wilcox
(@themassapothecary)
5 years, 4 months ago
I have tried installing the last version of woo commerce and uninstalling plugins to make sure it wasnt that.
Thread Starter
Derek Wilcox
(@themassapothecary)
5 years, 4 months ago

### WordPress Environment ###

WordPress address (URL): https://themassapothecary.com
Site address (URL): https://themassapothecary.com
WC Version: 3.8.0
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.61.1
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.25-28-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 37.82MB
Database Data Size: 30.37MB
Database Index Size: 7.45MB
wp_woocommerce_sessions: Data: 4.03MB + Index: 0.11MB + Engine InnoDB
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wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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wp_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (57) ###

WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.6.8

Age Gate: by Phil Baker – 2.4.0
All-in-One WP Migration: by ServMask – 7.9
Astra Starter Sites: by Brainstorm Force – 1.4.3
Autoptimize: by Frank Goossens (futtta) – 2.5.1
Beeketing For WooCommerce: by Beeketing – 3.8.15 – Not tested with the active version of WooCommerce
Better File Download: by Nik Haddon – 1.0.12
iThemes Security: by iThemes – 7.4.1
Blog Designer: by Solwin Infotech – 2.0.1
Elementor: by Elementor.com – 2.7.5
Email Subscribers & Newsletters: by Icegram – 4.3.0
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.2.1 – Not tested with the active version of WooCommerce
Essential Addons for Elementor: by WPDeveloper – 3.5.1
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.3.5 – Not tested with the active version of WooCommerce
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.0
Gratisfaction- Loyalty Rewards Referral Birthday and Giveaway Program: by Appsmav – 3.6.1
Elementor - Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.1.4

HT Mega - Absolute Addons for Elementor Page Builder: by HasThemes – 1.3.1
Smash Balloon Instagram Feed: by Smash Balloon – 2.1.1
Jetpack by WordPress.com: by Automattic – 7.9
Mailchimp for WooCommerce: by Mailchimp – 2.3 – Not tested with the active version of WooCommerce
MC4WP: Mailchimp for WordPress: by ibericode – 4.7
MailPoet 3 (New): by MailPoet – 3.39.1
Ninja Forms: by The WP Ninjas – 3.4.20
Nomiddleman Bitcoin and Crypto Payments for WooCommerce: by nomiddleman – 2.4.6 – Not tested with the active version of WooCommerce
PDF Embedder: by Lever Technology LLC – 4.4
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.85 – Not tested with the active version of WooCommerce

Rearrange Woocommerce Products: by Aslam Doctor – 2.1.2 – Not tested with the active version of WooCommerce
Salert: by WPoperation – 1.0.9 – Not tested with the active version of WooCommerce
Sassy Social Share: by Team Heateor – 3.3.4
Shortcodes Ultimate: by Vladimir Anokhin – 5.6.0
Smart WooCommerce Search: by YummyWP – 1.5.11 – Not tested with the active version of WooCommerce
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 3.0.10 – Not tested with the active version of WooCommerce
TrustedSite: by TrustedSite – 1.0.5
Ultimate Social Media PLUS: by social share pro – 3.2.8
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.2.1 – Not tested with the active version of WooCommerce
Google Reviews Widget: by RichPlugins  – 1.8
Advanced Shipment Tracking for WooCommerce: by zorem – 2.7 – Not tested with the active version of WooCommerce
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.1 – Not tested with the active version of WooCommerce
Advanced Flat Rate Shipping For WooCommerce: by Thedotstore – 3.3 – Not tested with the active version of WooCommerce
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.1.12 – Not tested with the active version of WooCommerce
WPC Smart Quick View for WooCommerce: by WPclever.net – 1.2.9 – Not tested with the active version of WooCommerce
TeraWallet: by WCBeginner – 1.3.10 – Not tested with the active version of WooCommerce
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.2 – Not tested with the active version of WooCommerce
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.0-rc.2 – 3.8.0 is available
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.4.6 – Not tested with the active version of WooCommerce
Wordfence Security: by Wordfence – 7.4.1
Yoast SEO: by Team Yoast – 12.4
WP File Manager: by mndpsingh287 – 5.4
WP Google Review Slider: by LJ Apps – 6.2
WP Product Feed Manager: by Michel Jongbloed – 1.17.1
WP Rollback: by Impress.org – 1.7.0
WPForms Lite: by WPForms – 1.5.6.2
WPvivid Backup Plugin: by WPvivid Team – 0.9.27
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.11 – Not tested with the active version of WooCommerce

YITH WooCommerce Wishlist: by YITH – 2.2.15 – Not tested with the active version of WooCommerce

### Inactive Plugins (18) ###

AfterShip - WooCommerce Tracking: by AfterShip – 1.9.11 – Not tested with the active version of WooCommerce
Booster for WooCommerce: by Algoritmika Ltd – 4.6.0 – Not tested with the active version of WooCommerce
CartFlows: by CartFlows Inc – 1.3.1 – Not tested with the active version of WooCommerce
Easy Social Post Feed: by Danish Ali Malik – 5.1.4
Google Map Embed: by srmilon.info – 1.5.0
JivoChat: by JivoChat – 1.3.3
Maps Widget for Google Maps: by WebFactory Ltd – 4.17
PickPlugins Product Slider for WooCommerce: by PickPlugins – 1.12.22 – Not tested with the active version of WooCommerce
Product Slider and Carousel with Category for WooCommerce: by WP OnlineSupport – 2.0 – Not tested with the active version of WooCommerce
Product Slider for WooCommerce: by ShapedPlugin – 2.1.15 – Not tested with the active version of WooCommerce
Product Subtitle For WooCommerce: by Varun Sridharan – 4.2.1 – Not tested with the active version of WooCommerce
PW WooCommerce BOGO Free: by Pimwick
LLC – 2.22 – Not tested with the active version of WooCommerce

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.20

VarkTech Pricing Deals for WooCommerce: by Vark – 2.0.0.9 – Not tested with the active version of WooCommerce
WooCommerce Direct Checkout: by QuadLayers – 2.2.7 – Not tested with the active version of WooCommerce
WooCommerce Product Carousel Slider: by AazzTech – 3.3.2 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.21.1 – Not tested with the active version of WooCommerce
WPB WooCommerce Product slider: by wpbean – 2.0.7.7 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #921 - /store/
Cart: #922 - /cart/
Checkout: #923 - /checkout/
My account: #924 - /my-account/
Terms and conditions: #1169 - /terms-conditions/

### Theme ###

Name: Astra
Version: 2.1.2
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 201
Oldest: 2019-10-12 22:46:45 +0000
Newest: 2019-11-07 17:08:35 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 8
Oldest: 2019-10-14 02:15:47 +0000
Newest: 2019-11-07 15:25:30 +0000

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
Luminus Alabi
(@luminus)
Automattic Happiness Engineer
5 years, 3 months ago
Hi @themassapothecary,
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:
?
Temporarily switch your theme to Storefront
Disable all plugins except for WooCommerce
Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each one until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Cheers