Customer Can’t enter Credit Card Details

  • Resolved dan641121

    (@dan641121)


    4 years ago

    During checkout, the customer can no longer select credit card. When they select credit card they cannot enter the details because the fields o not open. If the fields open then you cannot enter any information

    Running Woo~Commerce 4.7.0
    Braintree for WooCommerce Payment Gateway Ver 2.4.3
    Wordpress: 5.5.3
    PHP 7.3

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi?@dan641121,

    Thanks for writing to us about Braintree for WooCommerce! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help with this. ??

    I took a look at the checkout on your site and it didn’t seem like you have the Braintree credit card gateway active. Has the gateway been working in the past and stopped working recently?

    When you say that you cannot enter any information, would it be possible for you to provide a screen recording of this? If you’d like to send a screen recording and don’t have a favorite app, I recommend Loom.

    Would you please let me know if you’ll be able to provide a screen recording or any more specific information?

    Cheers,
    Benjamin

    Hi @dan641121,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Benjamin

Viewing 2 replies - 1 through 2 (of 2 total)
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