Customer cannot register

  • Hi

    I’m not sure how quickly responses are here, I’ve had a ticket open for 4 days and no response from the Storefront?

    Also I have another issue.

    I have CUSTOMER LOGIN PAGE which has LOGIN and REGISTRATION on the one page ..

    [woocommerce_my_account] (to REGISTER) AND LOGIN

    BUT the REGISTER button is greyed out slightly so you CANNOT type anything in the email or password section.

    WHY would that be please? It’s been happening for a while and NOT sure why.

    I have UNTICKED Anyone can Register in the Woocommerce settings.

    I have already disabled all plugins etc, issue still occurs so it is NOT a plugin issue.

    Someone mentioned there could be an issue with the Theme Storefront causing this.

    Can you please advise HOW I can fix this ? Is there a password strength indicator that could be disabled in the CSS ?

    Thanks

    Kristin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter kristinubute

    (@kristinubute)

    So I’ve disabled Storefront on client site and used another Theme and Registration and login fields work no issues ..

    Therefore it seems to be a Storefront Theme issue.

    Please advise HOW to fix this urgently

    Customer cannot LOGIN OR REGISTER, both fields are greyed out.

    Thanks

    Kristin

    Hi @kristinubute

    Thank you for reaching out — we’re happy to help!

    Customer cannot LOGIN OR REGISTER, both fields are greyed out.

    This is odd, and certainly not something theme-related – with regard to Storefront at least, which is designed to complement WooCommerce beautifully.

    Could you please provide us with a screenshot, so that we can see what you are describing?

    If you don’t already have a screenshot service installed, https://snipboard.io is a good option – for uploading it there, and sharing the link here afterward.
    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    Moreover, as I understand, the goal here is to have the WooCommerce site working with the Storefront theme active. Correct?

    To get an idea of how your site is configured, could you please make sure only the Storefront theme and the WooCommerce plugin are enabled, and share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

    ?I’ve had a ticket open

    Could you share the ticket #, by the way?

    Looking forward to hearing from you!

    • This reply was modified 4 months, 3 weeks ago by anastas10s. Reason: ticket # request
    Thread Starter kristinubute

    (@kristinubute)

    I have resolved the issue. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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