Customer cannot add payment method

  • Resolved mymo6

    (@mymo6)


    2 years, 7 months ago

    Hello,

    We are experiencing an issue when a customer is trying to add a new payment method to his account.
    When the customer adds a payment method, there’s an TypeError in console cannot read properties of undefined (reading ‘message’). Nothing happens on the website, it just stays there, with the stripe part loading. All seems to be fine according to the logs in our Stripe account and to Stripe support.

    This customer was created over a month ago, on a free trial and now wants to add a payment method to renew is subscription.
    We are using the Woocommerce Stripe gateway payment.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,

    In order to take a better look into this issue kindly provide the following information:

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Thank you.

    We haven’t heard back from you in a while (At this point I think you have been able to find a solution), so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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