Custom Webhook Not Connecting Forminator

  • Resolved riostack

    (@riostack)


    5 months ago

    Hello,

    I’m trying to integrate a custom webhook with Forminator on a WordPress site, but I’m encountering an issue where Forminator shows a message that says my hook is not online. However, I’ve tested this webhook with other form providers and through Postman, and it works perfectly.

    Here’s the message in Forminator: “Failed to process request, make sure your Webhook URL is correct and your server has internet connection.”

    Steps I’ve Taken:

    1. I’ve set up a webhook URL that is publicly accessible and works fine with other platforms (like Postman).

    2. The webhook responds with a 200 OK status when hit by other sources.

    3. I’ve ensured the webhook URL is correctly formatted and the SSL certificate is valid (using HTTPS).

    4. Forminator’s webhook feature is enabled on the form.

    Issue:

    ? Despite the webhook working elsewhere, Forminator keeps showing an error message that the webhook is not online.

    Questions:

    1. What are the specific requirements for custom webhooks to connect successfully in Forminator (e.g. payload format, headers)?

    2. Are there any logs I can check within Forminator to see what’s going wrong with the connection?

    3. Could this issue be related to SSL, or are there any known firewall restrictions that I should be aware of?

    Any insights or advice would be greatly appreciated! I’d love to get this integration working correctly with Forminator.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @riostack

    I hope you are doing well today.

    I pinged our SLS Team to review your query and we will get back to you with some additional questions. We will post an update here as soon as more information is available. Thank you for your patience while we look into this further.

    Kind Regards,
    Kris

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @riostack,

    We’ve got an update from the SLS team.

    This error usually indicates that Forminator is unable to connect to the webhook, often due to connectivity, SSL, firewall restrictions, or specific endpoint requirements.

    Please make sure the webhook URL is not redirecting elsewhere.

    Next, verify the SSL certificate, and check if the server can make outbound requests. For example, you can run a cURL command from your server to the webhook URL, and see if you get “200 OK” response.

    For testing purposes, you can also temporarily disable SSL verification, to check if it makes any difference.

    To capture more error logs, you can enable error logging in /wp-content/debug.log, by adding the following code to the wp-config.php file:

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('FORMINATOR_DEBUG', true);
define('FORMINATOR_ADDON_DEBUG', true);

    If the issue persists, you can share any error logs or debug information for our techs to review.

    Best Regards,
    Dmytro

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @riostack,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

    Kind Regards
    Nithin

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.