Custom unsubscribe page shows shortcode

  • Kodeks

    (@kodeks)


    4 years ago

    Hi,

    We are trying to set up a custom unsubscribe page. We have set up two pages, one for unsubscribing, and one for “you are now unsubscribed”. Both contain the [mailpoet_page] shortcode as instructed. But when I either try to preview the page, or when I actually click on an unsubscribe link, The shortcode doesn’t work, and renders as is. We’ve had to switch back to the default mailpoet page temporarily so that people can actually unsubscribe. Can you let us know if we’re doing something wrong, or if it’s a bug?

    Plugin version: mailpoet 3, 3.54.2
    Chrome 86.0.4240.198 on macos catalina 10.15.7
    Custom theme

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @kodeks,

    We’re sorry to hear that. Could you please let us know if you’re using any page builder?

    Please update the plugin to the latest version and let us know if the issue persists.

    Thread Starter Kodeks

    (@kodeks)

    Hi,

    We are using a page builder, yes. Flexible layouts using Advanced custom fields.

    I have updated the plugin to the latest version. If I select one of the custom pages and preview it through the mailpoet settings page, it still only displays the [mailpoet_page] shortcode itself.

    Exact same issue. As subscribers cannot do a one click unsubscribe and that the shortcode does not work in this page (and not even in the mailpoet page), they simply cannot unsubscribe. Premium user, created a ticket, waiting for an answer.
    Having this issue with at least 2 of my websites.

    I’m experiencing the exact same problem:

    I set up a page, add the Mail Poet unsubscribe shortcode, save and refresh, and the shortcoade renders as the shortcode, not as a functioning link.

    I’m using Thrive Architect.

    I’ve submitted a help ticket and was advised to turn off all plugins, load the Twenty-twenty theme, set up a new page and posted the unsubscribe shortocode to that.

    Done that and I get exactly the same result: the shortcode renders on the page as is, NOT as a functioning, working link through which an email subscriber could unsubscribe.

    I’m using the premium version of Mail Poet.

    Not happy with this, not happy at all.

    It’s annoying and makes me wonder why I dropped Mailchimp.

    Mailpoet: get your act together.

    A glitch of this nature sullies the whole product and does nothing to build your brand. Your customers deserve better … that’s why they turned to you in the first place.

    P.S. Updating the plugin does not fix the issue.

    Disabling all other plugins does not fix the issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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