Custom Ticket View Data

  • Resolved k12tot

    (@k12tot)


    7 years, 1 month ago

    Hi Guys,

    Really like the plugin. I am planning on buying the premium version of the plugin but was wanting to ask a question first.

    Is it possible to add fields to the “All Tickets” screen?

    For example, rather than it just showing the “Requester” / “Subject” / “Requested” etc – would it be possible to add a few of the custom fields that are during the setup stage? Effectively so that there is more information available on the actual ticket screen without opening the ticket to see all the information.

    If this is possible I will go ahead and purchase if more information can be provided once the purchase has been made.

    Cheers
    Kris

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Yes, It is possible to do it with trigger and tags option.Please get back to us if you are facing any issues while setting it up in the premium version.

    Regards,
    Team WSDesk

    Thread Starter k12tot

    (@k12tot)

    Hi Guys,

    Perfect! Thanks for the quick response.

    Will purchase and be in touch.

    Cheers
    Kris

    Hi,

    If you are happy with our product and support please leave us a review here It would mean a lot to us.

    Regards,
    Team WSDesk

    • This reply was modified 7 years, 1 month ago by wsdesk.
Viewing 3 replies - 1 through 3 (of 3 total)
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