Custom ticket fields?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author smartcat

    (@smartcat)

    Not at this time – the ticketing system does not support custom fields right now. This is something that we’ve marked as a future-feature to be added to the list of add-ons.https://github.com/smartcatdev/support-system/issues/79

    If you have any other questions or suggestions please share! and we would love if you take a minute to give the plugin a star-rating. Ratings are very helpful and much appreciated ??

    Thank you!

    Thread Starter edweiss

    (@edweiss)

    Thanks for the quick reply!

    Is there any uncomplicated way to add custom fields using another plug-in? It’s really important for the project I’m working on!

    Plugin Author smartcat

    (@smartcat)

    It depends what custom fields you’re trying to add and if they need to interact with other parts of the system, ie: do they need to show up on the help desk page ? do they need to show up in the Create Ticket page ?

    The short answer is: it’s not easy to create custom fields if you want the user to be able to interact with them in the help desk. The help desk is fairly complex, and all custom fields plugins work in the admin only.

    If you are looking for customization we can work with you to build what you want, however we do charge hourly for custom work. you can contact us directly here if you want more details about this.
    https://support.smartcatdesign.net/

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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