Custom Shipping Info
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Hello, I want my customers to get the details about where their order has reached. However, I do not use dedicated service providers for couriers since none are available in my country. The shipping is done through local vendors and they do not provide Tracking number. The only details I get and can provide my customer is with if the product has been shipped from my warehouse facility. Additionally, many a times the shipping is delayed too and the reason for such delay too I would like to provide. How can I do this?
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Hi @sanil7
I understand that you want to notify customers when shipping is delayed and would like to mention the reason for the delay.
You can select “Note to customer” in the “Order Notes”, and the customer receives the notes via email.
To add a note, use the textarea to add the content of the note, select “Note to customer” in the dropdown, and then select Add.
Link to image: https://snipboard.io/unIeB4.jpgYou can read further on this here: https://woocommerce.com/document/managing-orders/#order-notes
The only details I get and can provide my customer is with if the product has been shipped
You can also use the WooCommerce Order Status Manager extension to create a custom status “Shipped”. Customers can see it when they mouse over the order status. The extension lets you send email notifications as well.
* If you have any questions about the extension please create a ticket through WooCommerce.com > My Account > Support
Just FYI, if dedicated service providers for couriers were available in your region, then Shipment Tracking extension would be useful.
This post may also be of interest to you: https://woocommerce.com/posts/post-purchase-email-automation/
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