Custom Payment gateway is no longer listed in Checkout

Hi @ashwinrana,

I am currently using WordPress version 6.4.2 and WooCommerce version 8.3.1 in previous version my custom payment gateway plugin is working but when I updated the WP and WooCommerce it is no longer visible in the checkout page. It say’s, “There are no payment methods available. This may be an error on our side. Please contact us if you need any help placing your order.” in the Payment Options tab.

From what I understand, you’re experiencing an issue where your custom payment gateway, ‘Maakapay Checkout For Woocommerce By Maakapay‘, is no longer visible on the checkout page after updating to WordPress version 6.4.2 and WooCommerce version 8.3.1. Despite installing, activating, and enabling the plugin, there seem to be no payment methods available, and you have not encountered any errors or warnings even in debug mode.

Firstly, I would like to clarify if you’re using the Block-Based Checkout with the Checkout Block. If this is the case, please be aware that the ‘Maakapay Checkout For Woocommerce By Maakapay‘ payment gateway is currently not compatible with the Cart and Checkout Blocks. You can verify this by checking the list of supported payment gateways for our Cart and Checkout Blocks here: ?? Cart and Checkout Blocks: Supported Payment Gateway.

As a solution, since the Maakapay payment gateway isn’t supported, you might need to switch to using the [woocommerce_checkout] shortcode.

Alternatively, you can also consider using a supported payment gateway such as WooPayments. This is a fully integrated payment solution that accepts credit/debit cards and local payment options without any setup or monthly fees. You can find more information on the WooPayments payment gateway and how to set it up in our ?? WooPayments Documentation.

If these steps do not resolve the issue, it would be helpful if you could share your site’s System Status with us. This will give us a better understanding of your site’s setup and help us diagnose the problem. You can find this in your WooCommerce dashboard under WooCommerce > Status. Select ‘Get system report‘ and then ‘Copy for support‘.

Additionally, if there are any fatal error logs, it would be great if you could share those with us as well. You can find these under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thank you for your patience and cooperation. We’re here to assist you and get this issue resolved as soon as possible.

Hello @bisratlearn I have generated the status https://pastebin.com/ZQmE1qvX there is no fatal error so I have not attached it here. For Nepal WooPayments is not available that is why I have developed the custom payment gateway plugin for Nepali market. I have not added any configuration the I have only extended “WC_Payment_Gateway” and used it.

Thank you for the quick response

• This reply was modified 1 year, 3 months ago by Ashwin Rana. Reason: missed the H in hello

Hey @ashwinrana,

Testing the Maakapay Checkout For Woocommerce plugin on my test site, it looks like it is displaying on Checkout when using the Checkout short code, however it is not displayed when using the Checkout block:

Checkout Shortcode:

Checkout Block:

It looks like you may need to update the plugin to be compatible with the WooCommerce Checkout block if you would like this payment gateway to be displayed when using the Checkout block.

For reference, you can see the list of compatible payment gateways here:

• Checkout Block Supported Payment Gateways

The below developer-level support docs may be a good starting point if you would like to make your plugin compatible with the checkout block:

• Integrating your Payment Method with Cart and Checkout Blocks
• Exposing Payment Options in the Checkout Block
• Payment Method Integration for the Checkout Block

Hope this helps!

@beautyofcode I will check this out an update the plugin

Thank you

Hi @ashwinrana,

I will check this out an update the plugin

I’m glad to hear that you found the provided resources helpful and that you’re planning on updating your plugin to be compatible with the WooCommerce Checkout block.

Just to reiterate, the documents shared in the previous message will guide you through the process of integrating your payment method with the Cart and Checkout Blocks. They will also help you expose the payment options in the Checkout Block and provide details on the Payment Method Integration for the Checkout Block.

Once you’ve updated your plugin, I recommend conducting a thorough testing process to ensure everything works as expected. If you encounter any issues or have any further questions during this process, please don’t hesitate to reach out. We’re here to assist you.

Thank you for your cooperation and best of luck with your updates!