Custom options are missing

  • Resolved hector7

    (@hector7)


    2 years, 2 months ago

    Hello,
I have a problem with the custom fields.
On the product page I can set the option, the price increases correctly. On the cart page, I can see the options in the product description, on the checkout page everything is ok too.
But after the payment, I can't see the selected options. 
The price is right, but the options have disappeared, they don't appear in the order summary, neither on both sides (customer and back office).
This means that as an administrator, it is impossible for me to know which option my customer has chosen, and on his side, my customer is not sure if he has ordered the right options correctly.

    Best regards
    hector

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Maarten

    (@maartenbelmans)

    Hi @hector7

    Can you send us a list of active plugins and custom code snippets (if any)?

    Thread Starter hector7

    (@hector7)

    I could see later that some people had the same problem. So I added a text in the label.
    Indeed it works, but my concern is that I have the same information twice, once on the label, another time just below next to the checkbox.
    If you can’t change that, too bad, I’ll figure it out.

    Plugin Author Maarten

    (@maartenbelmans)

    Understood! Marking this issue as resolved as your initial issue is fixed. There is no fix for the message for now. It is meant as an additional information and not to be the same as the label.

    Thread Starter hector7

    (@hector7)

    Ok, no worries.
    And by the way, thank you for your work, and your impressive support !

    Thread Starter hector7

    (@hector7)

    I replaced the text with white space, and it works.
    It’s not a very clean solution, but it’s effective!

    Plugin Author Maarten

    (@maartenbelmans)

    Thanks for your kind words! If you like our plugin and support, please consider leaving a quick rating as that helps us grow.

Viewing 6 replies - 1 through 6 (of 6 total)
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