Custom logo does not appear with PayPal Express Checkout

  • Resolved doly77

    (@doly77)


    4 years, 9 months ago

    Hello,

    In this plugin, PayPal Express Checkout allows to write an URL of an existing icon/photo (190x60px) we wish to display as the Logo Image during checkout.
    I’ve just realized that it doesn’t work anymore for me.

    Does paypal cancel this feature or is it another problem?

    Best regards

    • This topic was modified 4 years, 9 months ago by doly77.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @doly77 From what I can tell, the logo is only used if the Smart Payment buttons are not used. With the Smart Payment buttons, a pop-up is served and the logo does not appear. If the Smart Payment buttons are off, then the customer is sent to a PayPal page, and that is where the logo appears.

    I found an issue about this, and it was noted that it may not work in Sandbox mode, only in live mode:
    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/371

    Have you tested in live mode to see if the logo shows up in live mode?

    Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter doly77

    (@doly77)

    Hi,

    Thanks for your answer, I just see it now. Yes I test it in live mode.

    Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @doly77 At this point I believe we will need to look at the logs, which contain sensitive data, so please go to WooCommerce.com, log in, and create a ticket referencing this thread. Once the ticket is created, please post your ticket number back here so I can make sure it is followed up on.

    Before doing that, though, please go to WooCommerce > Settings > Payments > PayPal Checkout and enable logging.


    Link to image: https://d.pr/i/fguv0g

    Thread Starter doly77

    (@doly77)

    @jessepearson Thank you

    Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @doly77 No problem, can you confirm if you created a ticket?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Custom logo does not appear with PayPal Express Checkout’ is closed to new replies.

Tags