Custom image disappears

  • Resolved Adiedieden

    (@adiedieden)


    4 years, 5 months ago

    Hi there,

    Love the plugin. Love that I am able to use a custom image as well.
    However.. The custom image dissapears regularly and just a text shows.. It happens whitout doing anything to the plugin, like updating or something…

    Any solutions to this? Now I can’t trust the right image is being shown when visitors visit the site… Thanx!

    BTW I only use CTC on the mobile version.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bhvreddy

    (@bhvreddy)

    Hi,

    It seems like style-1 is added for mobile devices.

    please change to style-99 for mobile.

    ————

    or an issue might be due to the cache plugin not detecting the devices. so selecting styles differently.
    and creating static file based on the first time where the page loads.

    please, select – same style for mobile, desktop. i.e. style-99 for both devices.
    or

    we create a setting option to fix this kind of issue caused by cache, please check/tick this. ( Click to Chat -> customize – “other settings”

    View post on imgur.com

    Have a nice day,
    Thank you.

    Thread Starter Adiedieden

    (@adiedieden)

    Hi there,

    Style 99 is added for mobile devices, so I don’t think that is the problem.
    And the option in other settings is also checked.
    I also selected style-99 for desktop, but if you than choose “do not display on desktop” the choice dissappears.

    The static file you are talking about I do not understand?

    It does seem to have to do with the cache, because when I clear it, the image is visible again. I use WP fastest cache.

    thanx in advance!

    Plugin Author bhvreddy

    (@bhvreddy)

    Hi,

    Now style-99 displays correctly on mobile devices. but the fallback image is displaying.

    Its the issue caused due to cache plugins not detecting the devices and loading the correct url.

    please add the image url at both mobile, destkop settings.. ( add same settings at customize – style-99 )

    sorry for the inconvenience caused. and Thank so much for reporting the issue

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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