Custom header image not displaying admin panel

  • [ Moderator note: moved to How-to and Troubleshooting. ]

    Hi,

    I have been getting this issue on my 2 wordpress installations. WordPress version is 4.5.3 and theme is twentysixteen with no plugins installed.
    The issue is when i try to add header image in the website from Appearance -> Header, i click on Add New image in the side panel and upload a new header image, then it takes me to crop image page wherein i skip cropping and then move to next step and click on Save and Publish. This displays the header image in Customizer.
    Then when i visit the website the header image is not set. And in the admin area when i click on Appearance -> Header i do not see the image previously uploaded instead get a blue cross sign without any image inside the same.

    There is no permission issue, no https installed on the server but still i am getting this issue on two wordpress installations.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Hi!

    When you save are there any console errors? Do you get any console errors on the front end of your site?

    Are you able to provide a link to the site?

    Have you tried reinstalling WordPress?

    Thread Starter amishi

    (@amishi)

    Hi,

    Sorry i cannot provide the link to the website.

    The only console message that i get is:
    JQMIGRATE: Migrate is installed, version 1.4.1
    VM3773 jquery-migrate.min.js?ver=1.4.1:2

    Yes i have tried reinstalling the wordpress but the problem is still there.

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Does it happen in different browsers computers? Clearing all caches?

Viewing 3 replies - 1 through 3 (of 3 total)
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