Custom Form questions

  • Resolved lfedele

    (@lfedele)


    6 years, 7 months ago

    Dear support,
    I followed your guide to use your plugin with a custom form, unfortunately it does not seem to work as expected.

    1- I think I set everything correctly but it shows “You have entered an incorrect reCAPTCHA value.”.
    2- The Google reCAPTCHA check seems not to be required so, checked it or not, the registration process goes on anyway.

    Hope you can help.

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us.

    We visited your site and found the problem.

    We saw that you are using three different forms on one page, two forms are initially hidden. And you added reCAPTCHA to each of them.

    Our plugin doesn’t have this functionality. You can display one reCAPTCHA on the page.

    If you have programming skills, then you will cope with this modification easily or we can help you, but this is tech assistance service.

    Thread Starter lfedele

    (@lfedele)

    Hi,
    thanks for your kind reply. I understand what you mean, anyway if you open the “Sign up” form from the homepage you will realize it happens exactly the same. I did not enable it for the login one, so this is the only form which uses the reCAPTCHA on that page.

    Any suggestion?

    Could you provide any more details about your tech assistance service, please?

    Thanks.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Could you please create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new)? Please include a link to this post, so that we could recall the case immediately.

    Thread Starter lfedele

    (@lfedele)

    Hi,
    as you suggested I created a ticket on your support. Could you let me know if you received it, please?

    Thank you.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    You should have received an email with our answer to your ticket.
    But sometimes email messages can go to the spam folder. Please check it.

    Thread Starter lfedele

    (@lfedele)

    Hi,
    unfortunately I did not receive any email, I checked the spam folder too. Could you send it again, please?

    Thanks.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please contact us using some other email address, for example, Gmail.

    Thread Starter lfedele

    (@lfedele)

    Hi,
    thanks for your suggestion, I just did it.

    I’ll be waiting for your news.

    Kind regards

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We received your email and have already responded. Please check your inbox.

    Thread Starter lfedele

    (@lfedele)

    Hi,
    I confirm I received your reply, thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
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